Sr Customer Success Advisor

Jda Software • Scottsdale, AZ

107d • $145,000 - $165,000

About The Position

The Customer Success Management Team partners with our customers to ensure they are maximizing value from their Blue Yonder products. You'll develop a deep understanding of the business operations and challenges of your assigned customers, understanding them in the context of their industry. You will build long-term relationships with both IT and business stakeholders, supporting them through their entire Blue Yonder journey. Internally, you will represent the voice of the customer, you will be a key member of the core account team, along with the Account Manager and Technical Account Manager. You will also be looking for opportunities to expand the Blue Yonder footprint and avoid potential attrition. If you enjoy driving real value, working collaboratively both internally and externally, in an energized and growing team, this role is for you.

Requirements

• At least 10 years' relevant industry experience.
• Minimum of 6-8 years of retail supply chain and/or retail customer-facing experience.
• Breadth and depth of retail supply chain domain knowledge and experience.
• Clear executive presence and strong presentation abilities.
• Ability to identify the critical items in an ambiguous situation or structure, then communicate them at the required levels to make progress.
• Experience working with cross-functional teams (e.g., Sales, Product, Delivery).
• Strong negotiation and stakeholder management skills.
• Detail-oriented with a commitment to driving and tracking consistent engagement processes.
• Strong business and analytical acumen, with knowledge and understanding of the SaaS technology landscape.
• Bachelor's degree in business, Supply Chain Management, or related field.

Responsibilities

• Serve as one of the primary points of contact as a trusted strategic advisor to your customers.
• Gain a deep understanding of your customers and their operations within their respective retail sub-verticals.
• Build and maintain strong relationships with key executives and C-level stakeholders across both business and information technology (IT).
• Develop Value Success Plans through collaborative discovery with your customers to identify key value measures that can be tracked to verify value across their solution landscape.
• Work to ensure that your customers have fully implemented their contracted solutions and are adopting them into their business practices.
• Manage strategic connection cadences for each solution area within your assigned customers.
• Drive the internal development of the Executive Business Review (EBR) and Quarterly Business Review (QBR) materials and play the lead role in presenting them to your customers.
• Identify and mitigate potential customer attrition within your customer product suite by facilitating key internal and external action plans.
• Proactively support renewals discussions, along with the Renewals Team, to ensure they are aware of the value achieved, rightsized for the future, and aware of solutions they may want to consider adding.
• Identify key upsell and cross-sell solutions and services expansion opportunities within your customer portfolio.
• Drive customer referenceability and by nurturing referenceable customers and facilitating the many reference opportunities they can participate in as part of the Customer Appreciation Program.

Benefits

• Comprehensive Medical, Dental and Vision
• 401K with Matching
• Flexible Time Off
• Corporate Fitness Program
• A variety of voluntary benefits such as; Legal Plans, Accident and Hospital Indemnity, Pet Insurance and much more.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Professional, Scientific, and Technical Services
• Education Level: Bachelor's degree