Sr. Customer Success Account Manager

DNV•Oakland, CA

1d•Hybrid

About The Position

DNV is seeking a Senior Customer Account Success Manager with the option to work a hybrid schedule at one of our many offices. This role would be serving Energy Systems on the Electric Grid team. This role will be primarily based out of our Portland, OR, Corvallis, OR or Houston, TX office. This is a critical and highly visible Customer Success role to maximize revenue retention, minimize churn, orchestrate customer win backs, promote value realization (post sales), and drive expansion. These capabilities are important as our Electric Grid business shifts our digital solutions from on premise to a recurring SaaS revenue model. Success in this role is highly dependent on the ability to work cross functionally, understand value drivers, level shift between different levels of stakeholder engagement, and own critical KPIs (ex. NRR, Churn Rate, Expansion Targets, etc.). DNV is a proud equal-opportunity employer committed to building an inclusive and diverse workforce. All employment is decided on the basis of qualifications, merit, or business need, without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. DNV is committed to ensuring equal employment opportunity, including providing reasonable accommodations to individuals with disabilities. US applicants with a physical or mental disability who require reasonable accommodation for any part of the application or hiring process may contact the North America Recruitment Department ([email protected]). Information received relating to accommodation will be addressed confidentially. For more information https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal

Requirements

6+ years of experience in Customer Success, Account Management, or a related customer-facing role, preferably in B2B SaaS, digital solutions, or technology-enabled services
Bachelors Degree
Proven track record of reducing churn, driving renewals, and expanding revenue within existing accounts
Proven ability to effectively partner cross functionally to drive growth and expansion
Strong experience managing executive-level relationships and complex stakeholder environments
Practical experience in utility, electrical grid, or related energy industries
Strong written and verbal English communication skills
We conduct pre-employment drug and background screening

Nice To Haves

Inspires and influences others with credibility and respect, effectively promoting ideas and driving alignment
Collaborates seamlessly across global and cross-functional teams to achieve shared objectives
Broad understanding of the North American Electric Utility market
Experience working in a global or enterprise customer environment
Familiarity with value engineering, ROI modeling, or outcome-based success frameworks
Existing business network in the U.S. Energy Landscape

Responsibilities

Partner closely with our largest and most strategic customers to drive mutual success
First team member of the Account Success function within Customer Success - this role provides opportunities to shape strategies, processes, playbooks, etc.

Benefits

Generous paid time off (vacation, sick days, company holidays, personal days)
Multiple Medical and Dental benefit plans to choose from, Vision benefits
Spending accounts – FSA, Dependent Care, Commuter Benefits, company-seeded HSA
Employer-paid, therapist-led, virtual care services through Talkspace
401(k) with company match
Company provided life insurance, short-term, and long-term disability benefits
Education reimbursement program
Flexible work schedule with hybrid opportunities
Charitable Matched Giving and Volunteer Rewards through our Impact Program
Volunteer time off (VTO) paid by the company
Career advancement opportunities
Highly visible opportunity to make an impact to the top and bottom line of our Electric Grid business
Benefits vary based on position, tenure, location, and employee election