Sr. Customer Solutions Specialist
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About The Position
We are Generac, a leading energy technology company committed to powering a smarter world. Over the 60 plus years of Generac’s history, we’ve been dedicated to energy innovation. From creating the home standby generator market category, to our current evolution into an energy technology solutions company, we continue to push new boundaries. The Customer Solutions Specialist (CSS) is responsible for providing the highest level of technical support and service to authorized installers and solar + storage system owners. The CSS will manage service & scheduling, providing troubleshooting support, and authorize warranty repairs with limited supervision and minimal guidance from leadership. CSS acts as the single point of contact for complex product-related issues working cross-functionally with Technical Support, Customer Support, and the legal department to resolve issues in a timely manner.
