Sr. Customer Solutions Manager, Global Automotive & Manufacturing Industries

Amazon • Minneapolis, MN

12d

About The Position

We are seeking a Sr. Customer Solutions Manager (CSM) to join our global
Automotive & Manufacturing Industries team. In this new, highly visible role,
you will be responsible for helping guide AWS customers along their multi-year
journey to the cloud, ensuring that all AWS teams are working together
effectively and efficiently to deliver outcomes for the customer.

Our team is committed to helping industry enterprise customers enable their
digital transformation journeys. Our primary goal is to meet customers where
they are in their cloud journey and work backwards from their industry specific
needs to transform their business and their entire industry. Our team speaks the
language of our industry customers, which means that we focus on business
outcomes and industry use cases on behalf of our customers, whether that is how
we build products and solutions, how we sell, how we deliver, or how we partner.

If you are excited about the prospect of using your cloud architecture
experience to assist our most valuable customers, tackling challenging problems,
have a hand in shaping the future of cloud adoption, enhancing and growing your
own skills, and having fun, then we would love to hear from you.

You will be a critical partner to our customers, leveraging your experience with
large scale cloud transformations and helping shepherd them through their stages
of AWS adoption. Guiding the customer through the operational, educational, and
governance aspects of a successful AWS cloud journey.

You will interface with customer and AWS leadership, driving collaboration
between the other core account groups (Sales, Support, Solutions Architecture,
and Professional Services), product/engineering teams, and customer teams,
planning and supporting major workload migrations. You will translate strategic
initiatives in the account plan into executable actions, working backwards from
our customers key milestones. You will manage cadence by leading the reporting
and tracking functions along the way. The execution of education plans, roadmap
to business outcome alignments, Executive Briefing Sessions, and go-live events
and transitions are a few items owned by the CSM that are critical to the
success of our customer’s cloud journey.

You are encouraged to think big, invent and take ownership on customer
challenges. You will not only bring the best of AWS/Amazon to our customers, you
will proactively help solve the customer’s challenges through new ideas, tools
and mechanisms.

Successful candidates will have a strong technical background, be aware of
details that matter, have excellent problem solving abilities, and be exemplary
communicators both at the executive and project team level. You will be a peer
leader, have the ability to gain stakeholder buy-in, negotiate and lead virtual
teams. Your enterprise cloud experience and operational excellence will
influence the team’s decisions, provide insight, and help drive secure and
robust solutions.

You will evangelize AWS services and influence customers for adopting them. You
should be passionate about delivering a great customer experience by deploying
AWS solutions and driving innovation, and also be obsessed with contributing to
the day-to-day management of the customers successful migration to AWS.

Requirements

• 7+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience
• 4+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience
• Experience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams
• Bachelor's degree in business, engineering, statistics, computer science, mathematics or related field

Nice To Haves

• Experience implementing cloud services including migrations and modernization projects or similar
• 2+ years of enterprise scale infrastructure or development-based cloud programs/projects in a related industry experience
• AWS certification, such as, AWS Solutions Architect, or a similar cloud certification
• Experience working in the Automotive and/or Manufacturing industry in a sales, business development or partner capacity

Responsibilities

• Accelerating AWS Adoption through delivery and execution of customer cloud initiatives
• Customer Enablement, you will serve as the customer’s cloud journey coach and be the voice of the customer within AWS, evangelizing customer needs to AWS leadership, product, and engineering teams
• Implement governance structures to effectively govern both our partnership with the customer, and the customer’s adoption of AWS
• CSMs are able to effectively coordinate cross-functional resources, drive disciplined project delivery, and quantify the tangible business benefits that customers realize through their cloud transformation initiatives. This holistic approach to customer engagement, coupled with the CSM's deep understanding of the Automotive & Manufacturing Industry and AWS capabilities; positions CSMs as trusted advisors who can guide customers through every stage of their cloud journey - from initial strategy and planning to migration, modernization, and ongoing optimization.

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level