Sr. Customer Solutions Manager

Amazon•New York, NY

About The Position

As an Amazon Web Services (AWS) Sr. Customer Solutions Manager you will be responsible for accelerating customers cloud and AI transformation journeys. In this new, highly visible, role you will be ensuring that all AWS teams are working together effectively and efficiently to deliver outcomes for the customer. You will be a critical partner to our customers, leveraging your experience with large scale cloud and AI transformations and helping shepherd them through their stages of AWS adoption. Guiding the customer through the operational, educational and governance aspects of a successful AWS cloud journey. The successful candidate will work with the customer to design and execute strategic migrations to the AWS cloud, accelerate innovation and adoption of the latest AI technologies, and build modern, cloud native solutions that fulfil their highest ambitions. You will interface with customer and AWS leadership, driving collaboration between the other core account groups (Sales, Support, Solutions Architecture and Professional Services), product/engineering teams, and customer teams, planning and supporting major customer workload migrations and innovation objectives. You will translate strategic initiatives in the account plan into executable actions, working backwards from our customers key milestones. You will manage cadence by leading the reporting and tracking functions along the way. The execution of education plans, roadmap to business outcome alignments, Executive Briefing Sessions, and go-live events and transitions are a few items owned by the CSM that are critical to the success of our customer’s cloud journey. You are encouraged to think big, invent and take ownership on customer challenges. You will not only bring the best of AWS/ Amazon to our customers, you will proactively help solve the customer’s challenges through new ideas, tools and mechanisms. Successful candidates will have a strong technical background, be detail driven, have excellent problem solving abilities, and be exemplary communicators both at the executive and project team level. You will be a peer leader, have the ability to gain stakeholder buy-in, negotiate and lead cross-functional teams. Your enterprise cloud experience and operational excellence will influence the team’s decisions, provide insight, and help drive secure and robust solutions. You will evangelize AWS services and influence customers for adopting them. You should be passionate about delivering a great customer experience by deploying AWS solutions and driving innovation, and also be obsessed with contributing to the day-to-day management of the customers successful migration to AWS.

Requirements

7+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience
3+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience
Travel up to 25% of the time
1+ years of professional work experience, or experience with AWS services or other cloud offerings
Experience coordinating between project teams and customers to meet unique customer requirements
Experience with problem solving and disruptive innovation, developing technology programs and working across customer organizations

Nice To Haves

Product lifecycle or product management experience
Experience working with Independent Software Vendors

Responsibilities

Provide input on pre- and post-sales approaches to impact customer adoption and commitments, as well as closing opportunities
Deliver complex technical projects and migration and AI initiatives that have a significant, timely impact on customer outcomes (e.g., cost reductions, accelerated launches, improved efficiencies)
Conduct deep discovery to design efficient adoption plans, identify acceleration gaps, and solve complex customer business problems
Implement and define effective people change management approaches to drive successful cloud journeys
Work cross-functionally with AWS service teams to address critical customer requirements
Proactively mitigate adoption risks and track realization of customer business cases
Share best practices and thought leadership in public forums to advance the cloud ecosystem

Benefits

Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave.
Learn more about our benefits at https://amazon.jobs/en/benefits

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