Sr. Customer Solutions Manager - Technical, Amazon Leo

Amazon • Arlington, VA

3d

About The Position

Amazon LEO is an initiative to increase global broadband access through a
constellation of 3,236 satellites in low Earth orbit (LEO). Its mission is to
bring fast, affordable broadband to unserved and underserved communities around
the world. Amazon LEO will help close the digital divide by delivering fast,
affordable broadband to a wide range of customers, including consumers,
businesses, government agencies, and other organizations operating in places
without reliable connectivity.

We are seeking an experienced and self-starter to join as a Customer Solutions
Manager (CSM). This role will serve as the post-sale primary point of contact
for our enterprise B2B clients utilizing our satellite communications services.
This role requires a unique blend of technical knowledge, industry expertise,
and relationship management skills to ensure our customers maximize value from
our satellite connectivity solutions across their operations, supply chains, and
digital transformation initiatives.
Amazon Leo is redefining global connectivity. As a CSM, you will play a critical
role in helping customers modernize infrastructure, increase resiliency and
unlock new business models.

Requirements

• Experience communicating across technical and non-technical audiences, including executive level stakeholders or clients
• 5+ years of experience in customer success, account management, or technical consulting roles serving enterprise B2B customers
• 5+ years of experience working with technical products and aligning with technology sales
• 5+ years of experience working with enterprise clients in one or more target industries (retail, media, energy, manufacturing, logistics, etc.) for a technology product or service
• Strong understanding of technology, telecommunications, cloud networking, or enterprise connectivity solutions
• Proven track record of managing complex enterprise customer relationships and driving business outcomes
• Experience with CRM systems and customer success platforms
• Willingness to travel up to 30% for customer meetings, site visits, and industry events
• Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.

Nice To Haves

• 5+ years of experience in the satellite, cloud networking, telecommunications, or enterprise technology industry
• Knowledge of LEO satellite systems, IoT connectivity, cloud or edge computing solutions
• Experience serving customers with distributed operations, remote locations, or global footprints
• Understanding of industry-specific applications (POS systems, SCADA, media transmission, supply chain management)
• Familiarity with SLA management and enterprise service delivery frameworks
• MBA or advanced technical degree

Responsibilities

• Serve as the trusted advisor and primary point of contact for assigned enterprise accounts across retail, media, energy, manufacturing, and other B2B sectors
• Build and maintain strong relationships with key stakeholders, from IT and operations teams to C-suite executives
• Conduct regular business reviews to assess customer satisfaction, usage patterns, and growth opportunities
• Develop deep understanding of industry-specific challenges and align our connectivity solutions to their strategic business objectives
• Working with our Service Delivery Team, guide customers through onboarding, implementation, and optimization of LEO satellite services for their specific use cases (remote operations, IoT connectivity, backup communications, etc.)
• Collaborate with Technical Account Managers and engineering teams to troubleshoot technical issues and ensure service quality across customer locations
• Educate customers on network capabilities, coverage areas, latency characteristics, and best practices for their industry applications
• Translate complex technical concepts into business value propositions relevant to each industry vertical
• Identify expansion opportunities within existing accounts, including new locations, use cases, and business units
• Monitor customer health metrics and proactively address risks to retention
• Drive product adoption and utilization to maximize customer ROI and operational efficiency
• Develop success plans tailored to each customer's unique requirements, industry challenges, and deployment scenarios
• Understand industry-specific connectivity needs (e.g., remote retail locations, media broadcasting, offshore energy platforms, distributed manufacturing facilities)
• Identify how satellite connectivity enables digital transformation, operational efficiency, and business continuity
• Stay current on industry trends, regulatory requirements, and competitive landscape
• Develop industry-specific use cases and success stories to demonstrate value
• Partner with Product, Engineering, and Operations teams to advocate for customer needs
• Provide customer feedback to inform product roadmap and service improvements
• Coordinate with the Network Operations Center (NOC) for service delivery and incident management
• Work with Sales and Marketing on case studies, testimonials and reference opportunities

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed