Sr. Customer Solutions Manager, Small and Medium Business (SMB) West

Amazon • San Francisco, CA

8d

About The Position

AWS Global Sales drives adoption of the AWS cloud worldwide, enabling customers
of all sizes to innovate and expand in the cloud. Our team empowers highly
innovative and fast paced Small and Medium (SMB) business customers in US-West.
We dive deep to understand our customer's unique challenges, then craft
innovative solutions that accelerate their success. This customer-first approach
is how we built the world's most adopted cloud. Join us and help us grow.
Our team is is seeking a Customer Solutions Manager (CSM) to help SMB customers
realize sustained business value by accelerating their digital transformation
journey. The successful candidate will help the customers design and rapidly
execute strategic migrations to the AWS cloud and build modern, cloud native
solutions that fulfil their highest ambitions. You will work backwards from
customer objectives, utilize AWS best practices and design and execute an
end-to-end frictionless cloud adoption experience. As a CSM, you are a thought
leader with a strategic business mindset. You use your technical acumen, program
management, organizational change management, and communication skills to
problem solve, challenge the status quo, and align a broad range of
multidisciplinary teams including sales, solution architecture, enterprise
support, and AWS partners.
You will earn trust across the customer’s organization, identify strategic
opportunities, uncover AI use cases, establish roadmaps and actionable program
plans, capture success criteria, orchestrate advanced technical architectures,
and establish programmatic governance. You own and drive execution excellence
for the end-to-end customer cloud journey (e.g., technical, operational,
organizational, and educational) that span IT teams, executives, and business
units.

As a CSM, you have a business outcome mindset, broad technical background, and a
driven problem-solver. You will pay attention to detail but think big on behalf
of our customers, build repeatable solutions that scale across customers . You
are a team player, use data to make decisions, express yourself thoughtfully
verbally and in writing, and are passionate about delivering Earth’s most
customer-centric experiences.

Requirements

• 7+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience
• 2+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience
• Bachelor's degree in science, technology, engineering, math, business or equivalent
• Experience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams

Nice To Haves

• PMP certification, or SCRUM/Agile, SAFe certification
• Experience implementing cloud services including migrations and modernization projects or similar

Responsibilities

• Demonstrate excellent customer engagement skills through all levels of an organization including C-Suite
• Maintain an in-depth knowledge and understanding of existing and developing technologies as it relates to cloud computing, to unlock opportunities for customers
• Possess a strong background in change management and incorporating organizational change best practices seamlessly into project delivery
• Accelerate customer adoption through education and engagement
• Assist customers in identifying use cases for priority adoption of AWS as well as best practice implementations
• Assist in developing long-term strategic relationships with key accounts
• Manage time efficiently, meet personal goals, and work effectively with other members of the sales and marketing team

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level