Sr. Customer Solutions Manager, Global Healthcare & Life Sciences Industries

Amazon • Boston, MA

24d

About The Position

Drive transformation for leading Healthcare & Life Sciences organizations while
shaping the future of patient care, drug discovery, and clinical innovation
through AWS cloud and AI solutions.

Partner with senior leaders at global HCLS enterprises to accelerate their cloud
adoption journey, delivering measurable business outcomes and strategic value.

About the Role

Customer Solutions Managers (CSMs) at AWS are obsessed with accelerating
customer cloud adoption and driving measurable value from cloud investments. As
a CSM in Healthcare & Life Sciences, you'll partner with senior leaders and
engineering teams at global organizations to strategize and manage their
end-to-end cloud transformation journeys.

We help Healthcare & Life Sciences organizations adopt advanced cloud and AI
solutions while migrating existing workloads to the cloud. Together with
customers, we shape and execute strategies to build mindshare and broaden the
use of AWS offerings across their enterprises.

Requirements

• Proven track record leading transformational projects with senior leadership at large enterprise organizations
• Experience with cloud adoption at large enterprise organizations, with demonstrated ability to drive strategic initiatives
• Fluency in the Life Sciences industry, including understanding of regulatory requirements, clinical workflows, and industry challenges
• Bachelor's degree (advanced degree preferred) in technical or business field relevant to the HCLS industry.
• AWS Solution Architect Associate certification (current or ability to earn within 90 days of hire)
• Exceptional ability to lead through influence across diverse stakeholder groups
• Critical thinking and self-motivation with proven ability to navigate ambiguity
• Data-driven decision maker who uses metrics to measure success and drive improvements
• Excellent communication skills, both written and verbal, with ability to tailor messaging to different audiences
• Innovative mindset with passion for solving complex customer challenges
• Travel 15-30% as needed, primarily for customer facing events.
• 5+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience
• 2+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience
• Bachelor's degree in science, technology, engineering, math, business or equivalent
• Experience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams

Nice To Haves

• PMP certification, or SCRUM/Agile, SAFe certification
• Experience implementing cloud services including migrations and modernization projects or similar

Responsibilities

• Take end-to-end ownership of diverse projects and initiatives, interfacing with core account teams including Sales, Support, Solutions Architecture, Professional Services, product/engineering teams, and customer stakeholders
• Establish deep understanding of your customer's business vision, culture, and processes to evangelize AWS services and influence adoption of the right solutions at the right time
• Serve as the customer's cloud journey coach and be the voice of the customer within AWS, evangelizing customer needs to AWS leadership, product, and engineering teams
• Leverage your experience with large-scale transformations to shepherd customers through their AWS adoption stages, solving challenges through innovative ideas, skills, tools, and mechanisms
• Frame deeply technical topics appropriately for different executive leaders (CIO, CFO, CMO, CTO, CISO) to drive alignment and decision-making
• Advocate throughout AWS on behalf of customers, ensuring their success is prioritized across all touchpoints
• Apply your fluency in the Life Sciences industry to translate business requirements into cloud solutions that address industry-specific challenges
• Drive business outcomes focused on patient care, drug discovery, clinical trials, regulatory compliance, and healthcare innovation

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level