This job is closed
We regret to inform you that the job you were interested in has been closed. Although this specific position is no longer available, we encourage you to continue exploring other opportunities on our job board.
About the position
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We're devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!
Responsibilities
- Answers phone calls within service levels
- Provide a thorough level of service using Art of Language techniques to ensure a positive client experience
- Engages clients by initiating conversation, building rapport, handling objections, and explaining complex scenarios
- Researches accounts and performs account maintenance
- Documents call interactions with precision
- Analyzes and resolves customer inquiries while providing a positive customer experience through creative solutions
- Adapts to ongoing change and learns new technology and processes
- Receives ongoing feedback and coaching to drive performance improvements
Requirements
- Strong attention to detail
- Ability to multi task and navigate multiple systems at once
- Experience with client interaction
Nice-to-haves
- Knowledge of bank products and services
- Call center experience preferred
- Experience with handling client complaints and providing appropriate solutions to ensure resolution
