Sr. Customer Service Specialist - After Hours

Bunge • Town and Country, MO

162d • $58,160 - $65,430 • Remote

About The Position

This position will act as a liaison, providing product/services information and resolve any emerging problems that our customer accounts might face during afterhours with accuracy and efficiency. The Customer Service Specialist After Hours team will act as an advocate for both the customer as well as for Bunge, ensuring that our customer's needs are handled in an efficient and profitable fashion. The target is to ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction.

Requirements

• Bachelor's degree with 1 - 2 years of position related experience, or equivalent combo of education and experience level.
• Prior successful industry customer service experience and/or a proven track record of accomplishments in working in an environment servicing internal and external customers.
• Strong interpersonal and communication skills; verbal, written phone/email etiquette skills.
• Strong attention to detail, problem solving, prioritization, time management and organizational skills.
• Strong ability to multitask.
• Positive and professional attitude.
• Ability to work and collaborate with cross functional teams.
• Self-reliant, independent; can be quick and decisive, smart and savvy with good ideas and judgment.
• Stable, adaptive, and able to handle a stressful situation with calm and reason.
• Flexible, open to change, and can experiment with new solutions to achieve results.
• Self-assured, confident, and secure when making decisions and taking action.

Nice To Haves

• Familiarity with CBOT exchange and fundamentals of futures and basis trading.
• Experience in agribusiness or related industry.
• Experience with SAP, SF.com & Tableau.
• Demonstrated proficiency in Microsoft Office applications, with special focus on Excel and Word.

Responsibilities

• Resolve product or service problems: clarify the customer's complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution.
• Maintain a high level of professionalism at all times, creating a connection and developing a rapport with every customer to provide outstanding, personal service.
• Serve as a main point of contact and liaison between the customer and internal groups such as the Commercial, Operations, Product Management, and Supply Chain teams.
• Assist Customer Service Supervisor with escalations to resolve operational and customer issues.
• Monitor complaint entry into CRM for accuracy and respond to complaints ensuring a timely response to the customer.

Benefits

• Health Benefits - Offering choices so you can enroll in medical, dental and vision to meet your individual needs.
• 401(k) - Investing in your future with an automatic 5% company contribution AND matching up to 4% of your contributions.
• Family Support - Supporting new and growing families by providing 6 weeks of 100% paid parental leave and fertility coverage.
• Tuition Reimbursement - Contributing to your education by reimbursing $5,000 of tuition expenses annually.
• Time Off - Providing generous PTO based on professional work experience: 0 - 9 years: 25 days, 10 - 19 years: 30 days, 20+ years: 35 days.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Food Manufacturing
• Education Level: Bachelor's degree