Sr. Customer Service & Sales Representative

Arconic • Davenport, IA

118d

About The Position

Arconic is currently seeking a Sr. Customer Service and Sales Representative - Industrial to join our Global Rolled Products (GRP) Headquarters (HQ) business unit at our Davenport Works Operations facility. Arconic creates breakthrough products that shape industries. Working in close partnership with our customers, we solve complex engineering challenges to transform the way we fly, drive, build and power. Through the ingenuity of our people and cutting-edge advanced manufacturing techniques, we deliver these products at a quality and efficiency that ensure customer success and shareholder value. GRP's mission is to be the world's leading aluminum producer with the widest variety of coil, sheet and plate products in the world. If you are a qualified candidate and want to join a dynamic and energetic team, we encourage you to apply!

Requirements

• Associates degree from an accredited institution.
• Minimum 3 years of experience in sales/customer service, supply chain, accounting, or information systems.
• Employees must be legally authorized to work in the United States.
• Verification of employment eligibility will be required at the time of hire.
• Visa sponsorship is not available for this position.
• This position is subject to the International Traffic in Arms Regulations (ITAR) which requires U.S. person status.

Nice To Haves

• Bachelor's degree from an accredited institution.
• Experience in sales/customer service, accounting, information systems, or supply chain experience in a manufacturing environment.
• Proficient computer skills including Oracle and MS Office programs Excel, Word, and Outlook.
• Experience using multiple complex computer systems simultaneously.
• Experience analyzing data from multiple sources and reaching conclusions and outcomes with this information.

Responsibilities

• Manage the day-to-day account activities for the customer, including booking customer orders, non-standard order entry, status checks and expediting of orders, as well as resolution of related problems involving the plant.
• Establish and/or enhance positive customer relationships.
• Work closely with Supply Chain Management at the plant to ensure material is available to the end customer.
• Translate customer requirements and specifications prior to order entry.
• Prepare written quotations to quote pricing.
• Involved, and in cooperation with Outside Sales, in developing new business opportunities with existing customers.
• Work closely with support staff providing guidance regarding the customer order cycle process.

What This Job Offers

• Job Type: Full-time
• Industry: Primary Metal Manufacturing
• Education Level: Associate degree