Sr Customer Service Representative

Americold Logistics • Syracuse, NY

82d • $19 - $24

About The Position

The primary responsibility of this position is to respond to inquiries, process orders, and handle complaints in a prompt, courteous, and efficient manner. Other responsibilities include greeting visitors, responding to telephone inquiries, scheduling, and various other clerical duties. The Senior is the primary point of contact for National Accounts across multiple sites.

Requirements

• High school diploma or general education degree (GED) preferred.
• 2-4 years of work related experience.
• Knowledge of Warehouse Management Systems.
• Knowledge of Microsoft Office Suite.
• Accurate typing and data entry skills.

Responsibilities

• Responds to all customer inquiries and complaints concerning work-orders, shipments, inventory counts, etc.
• Reports customer feedback to management.
• Acts as liaison between customer and warehouse for account administration, customer, and office for invoicing and credit changes.
• Generates all paperwork/information required for customer work orders including checking on special requests, expediting orders where necessary, tracking orders and post inventory records.
• Assures proper invoicing of accounts by verifying computer-generated invoices.
• Provides clerical support including overseeing all paperwork associated with orders, maintaining corresponding files, answering phones, operating office equipment/computers needed to perform duties, greeting visitors.
• Schedules loads as required.
• Maintains updated reports to ensure all loads are empty and closed.
• Resolves refused product, over, short and damaged (OS&D) orders.

What This Job Offers

• Industry: Warehousing and Storage
• Education Level: High school or GED