Sr. Customer Service Representative - Mayville, WI

Hubbell Incorporated•Mayville, WI

10d•Onsite

About The Position

Under the direction of the Customer Service Manager, the Sr. Customer Service Representative provides the best possible customer satisfaction to the organization's customers by addressing and resolving customer inquiries and problems, processing orders, preparing services orders, tracking bids, and resolving billing issues, in accordance with company policies and procedures.

Requirements

The position requires a high school diploma and/or 2 -3 years of progressive experience in a Customer Service environment, preferably in a manufacturing environment.
Organizational and analytical skills are required.
The ability to work effectively with diverse populations is required.
Effective oral and written communications and presentation skills are essential, as are interpersonal skills.
The ability to work effectively in a team environment is required.
The ability to gather and analyze statistical data and generate reports is necessary.
MS Office software, such as Excel and Word.

Nice To Haves

Experience working in an Engineered to order organization preferred.
SAP experience strongly preferred.
Salesforce experience preferred.

Responsibilities

Answer incoming customer telephone calls. Establish and maintain positive working relationships with outside representative and customers.
Communicate with customers, interpret and analyze inquiries such as quotations, application, literature requests, instructions, and pricing. Acknowledge customer orders advising status, changes, and pricing when required.
Address and resolve customer inquiries, problems and complaints regarding products, services, billing, product applications, etc.
Address and resolve complaints and make recommendations regarding the return of equipment and the issuing of credits to customers to maintain customer goodwill.
Create and maintain customer files.
Enter/provide all required information to create and maintain the customer database, ensuring accuracy and timeliness. Prepare documents, letters, correspondence, etc. as needed.
Provide inside support to the outside sales representatives as needed.
Complete special projects as assigned.
Complete and maintain all required paperwork, records, documents, etc.
Follow and comply with all safety and work rules and regulations. Maintain departmental housekeeping standards