Sr. Customer Service Representative

A.P. Moller - Maersk • Medley, FL

3d

About The Position

As a company, we promote a culture of honesty and integrity, and value the trust it allows us to build with customers and employees alike. Our focus on our people is what sets us apart and keeps our customers coming back to work with us! If you are seeking to be a part of a family, this is the place for you! Maersk Logistics & Services USA, Inc. handles end-to-end warehousing and distribution logistics needs utilizing our strategic network of storage facilities. Our facilities are capable of receiving, storing, processing and dispatching cargo, so we can build flexibility and resilience into the supply chain process. Our integrated solutions allow us to be prepared for supply chain risks, so we can plan distribution to better achieve lead time and goals despite unexpected conditions. Our extensive experience, connections, and deep expertise across different sectors, industries, and transportation modes, means we can be counted on for process excellence that will save time and money. Summary: Monitors all aspects of customer service and ensures that customers are retained, satisfied, and that their needs are fulfilled.

Requirements

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
• The requirements listed below are representative of the knowledge, skill, and/or ability required.
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
• Bachelor’s degree or equivalent; two to five years related experience and/or training; or equivalent combination of education and experience.
• Should be familiar with a variety of the field's concepts, practices, and procedures.

Responsibilities

• Monitors customer expectation (KPI, service levels)
• Oversee office functions, internal/external
• Support operations
• Understand job duties and serve as backup for other positions
• Support staff as needed
• Responsible for designing and implementing improved processes or operational policies.
• Recommend changes to products or services to fulfill customer needs.

Benefits

• Medical
• Dental
• Vision
• 401k + Company Match
• Employee Assistance Program
• Paid Time Off
• Flexible Work Schedules (when possible)
• And more!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees