Sr Customer Service Representative

Genuine Parts • MI, MI

69d

About The Position

Under limited supervision, the Senior Warehouse Associate performs all shipping and receiving activity for a Branch location. This role ensures the customer receives the correct items in a timely manner and all stocked merchandise is properly maintained.

Requirements

• Typically requires a high school diploma or GED.
• Three (3) to five (5) years of related experience or an equivalent combination.
• Basic math and reading comprehension skills.
• Basic computer skills.

Nice To Haves

• Certification to operate a forklift.
• Valid driver's license and good driving record.

Responsibilities

• Determines which items need to be picked, checked and shipped from sales order.
• Pulls orders accordingly to the sales order and recheck them to ensure accuracy.
• Prepares items for delivery to customer.
• Secures packages to make sure no items are damaged in shipping to customer.
• Prepares customer returns for shipment back to Distribution Center, Fulfillment Center, or supplier.
• Sorts and places materials or items on racks, shelves, or in bins according to established MINO code organization of products.
• Ensures if any inventory is damaged or not up to standards to be reported to the warehouse supervisor immediately.
• Maintains a clean, well-organized, and safe working environment.
• May deliver items to customers; obtains signature from customer to validate receipt of items.
• May process counter sales or invoices for customers.
• May operate a forklift or similar equipment.
• May be a SME in one or more warehouse skills.
• May mentor lower level warehouse associates.
• Performs other duties as assigned.
• Receives items in the computer system to show which items are available for the customers.

Benefits

• Healthcare coverage options.
• 401(k).
• Tuition reimbursement.
• Vacation pay.
• Sick pay.
• Holiday pay.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Merchant Wholesalers, Durable Goods
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees