Sr. Customer Service Representative - Billing (Bilingual - English/Spanish)

Quest Diagnostics•Dallas, TX

About The Position

As a Billing Customer Service Representative, you'll provide our members with the information they need to make better decisions about their health, helping them get access to the right care the first time. Every day, you'll provide compassionate and empathetic support to 50 to 70 callers providing guidance, support, and resolution for escalated issues. This is no small opportunity. This is where you can bring your compassion for others while building your career. This role is equally challenging and rewarding. You'll be on the phone for long periods of time and encounter all types of communication styles and personalities as you help resolve conflicts or issues. You'll deal with stressful situations and resolve complex health care concerns in a positive, simplified manner so that callers fully understand their health care plans and solutions.

Requirements

Bilingual - English/Spanish
Ability to work a full-time, Monday - Friday work schedule with a daily 9-hour shift, including breaks and lunch, between the hours of 8:30 AM and 8:00 PM, all ET
Ability to fully attend the training program for the first 90 days of employment (Phase I: 8:30 AM to 5:00 PM; Phase II: 9:00 AM to 5:30 PM)
Ability to be on the phone for long periods of time
Ability to encounter all types of communication styles and personalities
Ability to deal with stressful situations

Responsibilities

Provide members with the information they need to make better decisions about their health
Help members get access to the right care the first time
Provide compassionate and empathetic support to 50 to 70 callers daily
Provide guidance, support, and resolution for escalated issues
Help resolve conflicts or issues
Resolve complex health care concerns in a positive, simplified manner so that callers fully understand their health care plans and solutions

Benefits

Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
Best-in-class well-being programs
Annual, no-cost health assessment program Blueprint for Wellness®
healthyMINDS mental health program
Vacation and Health/Flex Time
6 Holidays plus 1 "MyDay" off
FinFit financial coaching and services
401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
Employee stock purchase plan
Life and disability insurance, plus buy-up option
Flexible Spending Accounts
Annual incentive plans
Matching gifts program
Education assistance through MyQuest for Education
Career advancement opportunities
and so much more!