Sr. Customer Service Representative (Bilingual)

El Centro Del Barrio•New Braunfels, TX

4d•Onsite

About The Position

We are searching for our next SUPER STAR ! As the Senior Customer Service Representative you will serve as the primary source of contact for patients at CentroMed clinics and as such is responsible for welcoming patients into the system and ensuring they have positive experiences. The Senior CSR is responsible for registration and processing of all patients/families requesting health care services. The Senior CSR also conducts and records patient financial reviews, billings, collections and data summaries relevant to the agency’s annual UDS report.

Requirements

Education: High School Diploma or equivalent; one year of college or Medical Assistant certification preferred.
Experience: Minimum of one year of administrative experience working in a health care setting.
Experience in bookkeeping or accounting preferred.
Strong clerical skills to include keyboarding and a good understanding of basic math.
Some computer knowledge and use of calculator.
Must possess mental ability to conduct financial interviews with a better-than-average attention to detail.
Bilingual English/Spanish

Responsibilities

Demonstrate proficiency in looking up accounts in the BCA Practice Management system using name, alias, family members, SSN, and account numbers.
Demonstrate proficiency in entering charges for self pay, insurance co-pays, and eligibility programs.
Reconcile charges and payments at the end of each day.
Maintain error-free balance sheets.
Assist patients and visitors that walk into the clinic.
Answer telephones identifying self and name of clinic.
Demonstrate an excellent understanding of insurance and eligibility programs, specifically Ryan White funding streams and Medicaid.
Demonstrate ability to schedule patient appointments according to established protocols.
Maintain 100% self pay collection rate.
Collect and secure all payments received at Clinic and abide by Daily Deposit Protocols.
Demonstrate proficiency in collection of prior balances.
Perform intake interview on all new patients using a standard registration form and financial packet.
Demonstrate proficiency in calculating annual household income.
Review and update household's financial and demographic information annually.
Knowledge and complete understanding of the Electronic Health Record.
Follow-up on no-shows as directed by provider.
Provide training to students, clerks, and other personnel.
Determine patient eligibility for participation in special programs (i.e., Part A, Part A MAI, Title V, COPC, Methodist Healthcare Ministries, and others).
Assist with scheduling of clerks to provide adequate coverage for departments.
Maintain excellent personal attire to include uniform and nametag.
Demonstrate excellent attendance and punctuality.
Assist clinical teams in patient assessment via observation and notify clinician in the event of an emergency.
Abide by policies and procedures dictated in the Employee Safety Handbook.
Participate in the agency’s Quality Improvement Program.
Other duties as assigned by the immediate supervisor.

Benefits

Competitive Compensation
Health, Dental, Vision & Life Insurance
Retirement Plans 403(B)- Company Match Contributions
Basic Life Insurance
Basic Life Insurance for your Spouse & Children
Short & Long-Term Disability
Flexible Spending Account (FSA)
Wellness Employee Assistance (EAP)
Travel Reimbursement
Critical Illness insurance, hospital indemnity, accident insurance - These are additional benefits that fit your needs & lifestyle & help you feel extra protected
Additional benefits include: 6 paid company holidays, plus (2) extra floating holidays, paid time off/ vacation time, career development opportunities and many other benefits in a collaborative culture that focuses on work life balance, innovation, & teamwork.
Benefits start after 30 days
Fun & Energetic, Family-Based Environment