Sr Customer Service Rep

Lincare • Tallahassee, FL

109d

About The Position

This employee supervises all Customer Service functions of order entry while abiding by the procedures set forth by management.

Requirements

• High school diploma or general education degree (GED)
• Related experience and/or training, or equivalent combination of education and experience
• Computer entry experience necessary

Responsibilities

• Assists the Customer Service Supervisor in the supervision of all Customer Service Personnel
• Actively participates in the training of all Customer Service personnel including new hires
• Monitors the flow of orders to and from the Customer Service Department
• Deletes, corrects, or re-enters patient orders as deemed necessary
• Monitors phone calls to confirm the proper telephone techniques used by Customer Service Personnel
• Reads and analyzes documents such as patient orders
• Comprehends pharmacy prescription terminology
• Effectively communicates with co-workers and patients alike
• Helps with the training of employees
• Calculates figures and amounts in reference to frequency and doses dispensed
• Applies common sense understanding to carry out oral and written instructions
• Fairly reprimands and verbally disciplines employees in accordance to approved procedures

What This Job Offers

• Industry: Ambulatory Health Care Services
• Education Level: High school or GED