Temporary Sr. Customer Service Associate
About The Position
We are looking for a Temporary Senior Customer Service Associate (Maternity Leave Coverage) to join the KHAITE team. This role will report to the Head of Customer Experience and will be based out of the NYC HQ offices. This role will support the Customer Service team during a maternity leave, and will be responsible for delivering premium, personalized customer service while upholding KHAITE’s brand standards of excellence. The ideal candidate is detail‑oriented, solutions‑driven, and highly organized, with a strong ability to interpret data, identify trends, and strives to elevate the customer journey. A high standard of luxury service, refined client communication, and effective cross‑functional collaboration are essential to supporting the brand’s commitment to excellence.
Requirements
- Strong analytical skills: ability to interpret data, identify trends, and drive actionable insights
- Experience leveraging performance dashboards, reporting tools, and ecommerce platforms (e.g., Shopify or similar)
- Must be proficient in Excel and Powerpoint
- Proven ability to deliver a premium, high‑touch client experience and manage complex escalations with discretion
- Clear, polished communicator with a luxury‑appropriate tone
- Excellent time‑management skills; able to prioritize effectively and handle multiple high‑impact tasks
- Ensure accuracy across orders, returns, and service workflows to proactively maintain a seamless client experience.
- Ability to work independently, prioritize effectively, and make sound decisions in fast‑paced environments
- Deep product and brand awareness, including styling or product‑knowledge support
- 5+ years of customer experience; luxury or premium fashion apparel brand preferred
- Systems Utilized: Microsoft Office, Outlook, Gorgias, Shopify, STORM, WMS, Loop, Global-E, UPS & DHL
Nice To Haves
- luxury or premium fashion apparel brand preferred
Responsibilities
- Deliver a high-touch, personalized experience aligned with the KHAITE brand voice
- Assist clients with product inquiries, sizing, styling guidance, and order placement
- Manage and resolve customer concerns, including returns, exchanges & shipping inquiries
- Track and manage orders, coordinating with logistics, retail, and e-commerce teams as needed
- Ensure continuity of service and a seamless handoff before and after the coverage period
Benefits
- medical
- dental
- vision programs
- a company bonus plan
- employee discounts and perks
- a 401k plan with employer match
- other ancillary benefits
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What This Job Offers
Career Level
Senior
Education Level
No Education Listed
