Sr Customer Program Management Professional

Honeywell International • Mason, OH

100d • Hybrid

About The Position

As a Sr Customer Program Management Professional here at Honeywell, you will be responsible for leading customer experience programs that enhance the overall satisfaction and engagement of our clients. Your expertise will be crucial in developing strategies that drive customer loyalty and improve service delivery across the organization. You will report directly to our Sr. Director/ Customer Business Manager and you'll work out of our Mason, Ohio location on a Hybrid work schedule. Are you ready to help us make the future? In the Customer Experience & Success job function you will be responsible for analyzing, designing and implementing the changes to points of interaction between the customer and the company to enhance customer experience with company services and products. The person identified will communicate areas of improvements in client experience to enhance products and services. Serves as customer advocate and recommends and implements client feedback that influences and supports business decisions. Designs and implements systems for collecting, consolidating, and analyzing customer interaction data to produce metrics and identify areas for improvement. Collaborates with business leaders and cross-functional teams as a customer advocate to integrate client feedback and experience metrics into decisions on processes, products, and service offerings to improve client usability, satisfaction, and loyalty.

Requirements

• 6+ years of experience in customer experience program management or related field.
• Strong analytical skills with the ability to interpret customer data and feedback effectively.
• Proficiency in customer relationship management (CRM) tools and data analysis software.
• Experience in developing and implementing customer engagement strategies.
• Knowledge of customer experience frameworks and methodologies.

Nice To Haves

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Proven track record of successfully managing customer experience initiatives and prioritize customer requirements.
• Ability to work collaboratively with cross-functional teams.
• Strong project management skills and experience in leading complex projects.
• Passion for enhancing customer experiences and driving organizational change.
• Ability to create interpersonal relationships.
• Knowledge of the main objectives of the commercial activity.
• Knowledge of how Honeywell intelligrated works.

Responsibilities

• Assisting customers in the Entry Into Service (EIS) Process getting started with the product or service, setting up their accounts, and providing Introduction to Customer Care.
• Develop engaging relationships with key customers and help them recognize areas of risk and exposure within their operations.
• Drive programmatic changes to our customer adoption efforts, evolving them into a consistent, repeatable framework with a data-driven approach toward measuring outcomes.
• Work closely with all relevant departments, including sales, procurement, supply and operations departments, to ensure process standardization, efficiency and effectiveness.
• Partner with internal stakeholders to plan and execute customers key strategy road map planning through the review of Product Lifecycle Planning and Obsolescence management.
• Responsible for Budgeting and Analytics tracking and analyzing key metrics related to customer success, guiding customer on intro to and post-warranty budgeting.

Benefits

• Employer subsidized Medical, Dental, Vision, and Life Insurance.
• Short-Term and Long-Term Disability.
• 401(k) match.
• Flexible Spending Accounts.
• Health Savings Accounts.
• EAP and Educational Assistance.
• Parental Leave.
• Paid Time Off (for vacation, personal business, sick time, and parental leave).
• 12 Paid Holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Machinery Manufacturing
• Education Level: Bachelor's degree