Sr. Customer Experience Partner
About The Position
MacDermid Alpha Electronics Solutions, a business segment of Element Solutions Inc (NYSE: ESI), is renowned worldwide for its commitment to revolutionizing the electronics industry. With a legacy spanning over a century, we have continually set new benchmarks for excellence, reliability and sustainability in electronic materials. Wafer Level Packaging - Revolutionizing wafer fabrication processes for enhanced efficiency and performance Circuitry Solutions - Tailored solutions to meet the dynamic demands of modern circuitry Electronics Assembly Solutions - Innovating semiconductor, surface mount technology, and power electronics assembly for unparalleled reliability Advanced Materials and Joining - Engineering polymer and metal joining solutions for optimally performing circuits Film & Smart Surface Solutions - Transforming electronics with cutting-edge materials and technologies for enhanced functionality and reliability Micromax – Elevating electronics through high-performing, specialized inks and pastes Across diverse sectors including automotive, consumer electronics, mobile devices, telecom, data storage, infrastructure, and AI, MacDermid Alpha Electronics Solutions has earned the trust of manufacturers worldwide. Our comprehensive range of high-quality solutions and technical services enables the entire electronics supply chain, empowering businesses to thrive in today's competitive landscape. We embody the 'Elements of our Culture'- our 5C's; Challenge, Commit, Collaborate, Choose, and Care. These core values are the foundation of our organization which our employees embrace in their interactions with customers, colleagues and other stakeholders, to drive financial performance and create a rewarding work environment.Who are we looking for?MacDermid Alpha is seeking a motivated and results-driven Senior Customer Experience Partner to support our global customer base. In this role, the successful candidate will have end-to-end responsibility for the order-to-cash process, managing incoming global customer orders and supporting requests from regional offices. This position serves as a key point of contact for both internal and external customers, ensuring a high level of service, effective communication, and timely resolution of order-related inquiries. The Senior Customer Experience Partner will collaborate closely with cross-functional teams to drive operational excellence, customer satisfaction, and process efficiency across the organization.
Requirements
- Associate’s degree required; Bachelor’s degree preferred.
- Minimum of 5 years of demonstrated experience in customer service, preferably within a manufacturing and logistics-driven environment.
- Proven ability to support complex customer requirements, including coordination with supply chain, production, and logistics teams.
- Excellent written and verbal communication skills in English, with the ability to communicate clearly and professionally with both internal and external stakeholders.
- Strong sense of urgency with exceptional customer follow-up and ownership mindset, ensuring timely resolution of issues and inquiries.
- Highly organized, self-motivated, and resourceful, with the ability to manage multiple priorities simultaneously in a fast-paced environment.
- Demonstrated problem-solving skills and a strong drive to resolve customer issues efficiently and effectively.
- Proficient in standard computer applications, with the ability to quickly learn and adapt to new systems and tools.
- Comfortable working across multiple customer platforms, including cloud-based solutions (e.g., iCloud or similar environments).
- Intermediate proficiency in Microsoft Excel, including data analysis, reporting, and basic formulas.
Nice To Haves
- Prior experience with JD Edwards (JDE) is preferred but not required.
Responsibilities
- Maintains a focus on Customer Satisfaction while managing day-to-day activities of customer accounts and regional parteners.
- Perform root cause analysis to identify issues and propose solutions. Maintaining a continuous improvement mindset.
- Acts as key interface with the customer account site-buyers.
- Handles all customer interactions in a courteous intercompany , helpful and professional manner.
- Works closely with manufacturing planners and logistics personnel in order to keep supply line free of interruptions.
- Completes all required training and follows all Macdermid Alpha Health, Safety & Environmental policies/procedures.
Benefits
- Opportunities for career growth, competitive compensation (competitive base salary and performance-related bonus plan), and benefits packages (health, dental, and vision insurance, Wellness Program, PTO/Holidays, as well as a 401(k)-retirement plan with a company match).
- Innovative work environment where you will be a part of a dynamic and collaborative team.
- Perks and incentives include paid parental leave, tuition reimbursement, and opportunities for professional development.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
