Sr Customer Experience Manager
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About The Position
Lumen’s Experience Team is seeking an experienced Program Manager to support Lumen’s company-wide Executive Engagement Program. In this customer advocacy role, you will manage and expand the Executive Engagement Program to effectively leverage the Lumen leadership team to build and elevate relationships with our customers and deliver more value. This is a cross-functional role that requires partnering and collaborating across Experience, Marketing, Sales, Customer Success, Product and GPS. This role will support either the Public Sector or Wholesale Telecom customer segments. The successful candidate will be creative and data-driven, with a proven track record of building and managing programs, to drive improved customer experiences and revenue growth at scale. You will provide strategic insight, exceptional analytics, creative executive communications, and operational excellence to support this program.
