Sr. Customer Education Specialist

Klaviyo • Boston, MA

274d • $88,000 - $132,000

About The Position

Senior Customer Education Specialists are responsible for planning, executing, and evaluating day-to-day content operations and will create high-quality, relevant, and engaging educational resources to help Klaviyo customers grow their businesses. In this role, you'll create educational content across a variety formats and audiences, with a focus on Klaviyo Live Trainings and on-demand written and video resources. You'll enable the delivery of live trainings you create and analyze customer data and internal feedback to improve future iterations of education resources. You'll collaborate closely with fellow members of customer education, marketing, sales, and customer success to create engaging, educational resources that solve customer needs and meet our instructional design standards and create engaging digital experience. You'll be part of the Curriculum Development team and report to the Senior Manager of Customer Education, Curriculum Development.

Requirements

• Strong writing, storytelling, and communication skills.
• Understanding of adult learning principles and instructional design best practices.
• Proven track record of creating engaging educational content in various formats.
• Excellent organizational and project management skills.
• Experience in digital marketing or eCommerce, with at least two years of relevant experience.

Nice To Haves

• Experience using ecommerce platforms and advising customers on marketing strategy.
• Ability to create engaging video content.
• Experience working on collaborative cross-functional teams.

Responsibilities

• Create educational content for multiple modalities, including on-demand content for LMS and YouTube, and live training content for the Training team.
• Collaborate cross-functionally with subject matter experts, customer education specialists, customer success teams, and other key stakeholders.
• Manage the Training content calendar and all day-to-day activities for effective content publication.
• Conduct quarterly research to identify learning gaps and suggest catalog changes to support customer needs.
• Analyze performance of content to determine what resonates, what under-performs, and what drives traffic and reduces churn.

Benefits

• Participation in the company's annual cash bonus plan.
• Variable compensation (OTE) for sales and customer success roles.
• Equity and sign-on payments.
• Comprehensive range of health, welfare, and wellbeing benefits based on eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Publishing Industries