Sr. Customer Advocacy Specialist - GenAI, Next Gen Developer Experience

Amazon • Seattle, WA

383d • $138,200 - $239,000

About The Position

The Sr. Customer Advocacy Specialist in the Gen AI Next Generation Developer Experience (NGDE) organization at Amazon is responsible for driving the development and adoption of Gen AI developer tools through deep customer engagements. This role combines advocacy and presentation skills to gather customer insights and promote innovative solutions, ensuring an exceptional customer experience while managing a portfolio of strategic customer projects.

Requirements

• 5+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience.
• 2+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience.
• Bachelor's degree in science, technology, engineering, math, business or equivalent.
• Experience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams.

Nice To Haves

• PMP certification, or SCRUM/Agile, SAFe certification
• Experience implementing cloud services including migrations and modernization projects or similar

Responsibilities

• Serve as the primary point of contact for a portfolio of strategic customer accounts, managing relationships and acting as a strategic advisor driving enterprise-wide adoption of Gen AI developer tools.
• Deliver compelling presentations, product demos, sample solutions and programs, events (such as Hackathons, GameDays), technical blogs, forum post updates, and discussions to drive initial and enterprise adoption of Gen AI developer tools.
• Create, scale, and extend 'train the trainer' models to drive expansion of Gen AI developer tools within enterprise customer organizations.
• Build and engage with C-level stakeholders to understand the value prop of the developer experience.
• Monitor customer health metrics and proactively identify risks or opportunities, implementing retention and expansion strategies.
• Bring customer signals back to product teams to drive innovation on AWS product roadmaps.

Benefits

• Comprehensive medical, financial, and other benefits
• Equity and sign-on payments as part of total compensation package
• Flexible working culture
• Career advancement resources and mentorship programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers
• Education Level: Bachelor's degree