Sr Cust Supp Mgt Professional

Honeywell International • Baton Rouge, LA

129d • Hybrid

About The Position

As a Sr. Customer Support Management Professional here at Honeywell, you will drive service excellence within the assigned territory customer group. You'll be accountable for ensuring and executing strategies to deliver world-class customer service, effective customer engagement from the local Lifecycle Solutions & Services (LSS) and the broader Honeywell Process Solutions (HPS) team. Your extensive experience in customer service will be instrumental in cultivating a culture of excellence, driving innovation, and enhancing the customer experience. You will report directly to our Regional Service Operations Manager and you'll work out of our Baton Rouge, LA location on a Hybrid work schedule. In this role, you will impact our mission to redefine excellence in customer-centric support.

Requirements

• 5 Years of experience supporting a Services organization with exposure to periodic customer contracts.
• Minimum 2 years of recognized Industrial Automation & Control technical training.
• Excellent Problem-Solving Skills.
• Customer-Centric Mindset.

Nice To Haves

• 10 Years of process automation industry experience.
• Salesforce, SAP, Excel knowledge.
• Understanding of Honeywell HPS solutions to enable opportunity development.
• Sales and negotiation skills to enable contract opportunity selling and order closure.
• Effective communicator with demonstrated success in team environments.
• Able to influence customer and internal contacts.
• Strong Technical Proficiency.

Responsibilities

• Develop and deploy a prioritized Customer engagement plan (MOS) for assigned customers.
• Through consistent engagement, develop strong trust relationships with key contacts in the assigned accounts.
• Present deliverables reports to Customers and Honeywell leadership as required.
• Manage the day-to-day concerns of the Customer, including corrective actions, ensuring satisfactory completion for all parties.
• Accountable for the contract renewal process from site data collection to PO receipt.
• Based on customer understanding, identify Honeywell solutions to offer Customer.
• Consistently support the development of white space analysis for new opportunities and utilize to drive LSS business increases.
• Supports the SBD, Pole Service Operations Manager in the rollout of processes, tools and initiatives.
• Ensure the financial health of all agreements and ensure they are invoiced per the agreed schedule, with all collectibles on time.
• Own the NPS and manage the Customer satisfaction survey process as part of the regular reviews MOS established with the customer.
• Build a strong network across the local/global HPS business teams to ensure customer delivery satisfaction.
• Contribute to accurate forecasting for all financial aspects of LSS contracts.

Benefits

• Employer-subsidized Medical, Dental, Vision, and Life Insurance.
• Short-Term and Long-Term Disability.
• 401(k) match.
• Flexible Spending Accounts.
• Health Savings Accounts.
• EAP and Educational Assistance.
• Parental Leave.
• Paid Time Off (for vacation, personal business, sick time, and parental leave).
• 12 Paid Holidays.

What This Job Offers

• Career Level: Senior
• Industry: Machinery Manufacturing