Sr. CSDM/CMDB Engineer - Foundational

LaunchCode • Saint Louis, MO

29d • Remote

About The Position

We are seeking a senior-level technical expert responsible for designing, implementing, and maintaining an organization's Configuration Management Database (CMDB) and ensuring its alignment with the Common Service Data Model (CSDM) framework. This role is crucial for data integrity, governance, and leveraging configuration data to support key IT Service Management (ITSM) and IT Operations Management (ITOM) processes.

Requirements

• 5+ years implementing CSDM in enterprise-scale ServiceNow environments.
• Deep knowledge of CSDM 4.0+ and CMDB structures, lifecycle states, and dependency mapping.
• Experience driving alignment of ITSM practices to OOB standards.
• Proven ability to design large-scale automation for data integrity.
• Demonstrated engineering mindset with the ability to design efficient, scalable workflows by deeply understanding ServiceNow platform capabilities, CSDM architecture, and CMDB data relationships.
• Proficiency in process alignment, ensuring workflows, data models, and ownership structures are consistent across CSDM, CMDB, ITSM, and intake practices.
• Background in governance frameworks, intake redesign, or cross-team architecture alignment.
• Experience collaborating within multi-vendor programs and internal platform teams.
• Demonstrated proficiency in Service Mapping, including both tagged-based and discovery mapping approaches, supporting accurate alignment of application services and technical CIs within enterprise-scale environments.

Responsibilities

• Conduct targeted inquiries with application teams to assess CSDM alignment and identify opportunities to enable service mapping.
• Implement standardized taxonomies and enforce CSDM-aligned structures through collaboration with Service Owner teams.
• Enhance architecture documentation and define opportunities to streamline application of the data model.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: No Education Listed
• Number of Employees: 51-100 employees