Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM). As the Sr CS Strategy & Operations Manager - Strategic Projects you will be a key driver of strategic initiatives across Docusign’s global customer success organization. This high-impact role will focus on solving complex business problems, designing and implementing transformative initiatives, and helping shape the operating model for post-sales success. This role is ideal for former management consultants from top-tier strategy consulting firms with strong analytical foundations, high executive presence and influencing skills, and program management expertise looking to transition into a SaaS environment and drive measurable impact on customer outcomes and company performance. This position is an individual contributor role reporting to the Vice President, Customer Success Strategy & Operations.