Sr. CRM Business Analyst

Donaldson•Bloomington, MN

3d•Hybrid

About The Position

Donaldson is committed to solving the world’s most complex filtration challenges. Together, we make cool things. As an established technology and innovation leader, we are continuously evolving to meet the filtration needs of our changing world. Join a culture of collaboration and innovation that matters and a chance to learn, effect change, and make meaningful contributions at work and in communities. Position Summary: As a Senior CRM Business Analyst, you will be responsible for building relationships with business stakeholders, translating business process requirements into functional specifications, and driving standard business processes across the global Industrial Aftermarket and Services organization. A Senior CRM Business Analyst will understand business priorities and the relative importance of their activities as it relates to customer experience, internal efficiencies, and corporate strategies. Qualified candidates must be able to work a hybrid schedule of 3 days a week at our Bloomington, MN office/facility.

Requirements

Bachelor's degree in related field
5+ years of proven experience in or as an IT Business Analyst or Sales Operations Analyst, with a focus on D365 or similar CRM platform support, Power BI, OAC or other visualization tools
Proficient using Excel to analyze data

Nice To Haves

Experience using Oracle ERP and Oracle BI
Experience working with Microsoft Power BI
Experience using Tableau software
Strong written and verbal communication skills with ability to adapt between non-technical and technical audience
Strong analytical and problem-solving skills, organizational skills and ability to collaborate and multi-task efficiently
Ability to help with other business analytics projects in the future as the role matures

Responsibilities

Represents the voice of the business when working with the IT development team and business vertical for the evaluation, requirements documentation, design, development, and implementation of new processes and enhancements, configurations and customizations within the D365 CRM platform and other sales enablement tools.
Defines and prioritize initiatives, epics, features, user stories, and bug fixes that align with organizational goals.
Leverages experience with Customer Relationship Management (CRM) processes and systems to incorporate best practices.
Collaborates with Sales Operations teams to understand business needs, deliver training, and enhance user experience with Dynamics 365 CRM and related tools.
Supports the design and maintenance of dashboards, reports and other tools to provide actionable insights and support data driven decision-making.
Helps troubleshoot technical issues and write detailed Azure DevOps (ADO) tickets for resolution and deployment by the IT development team.