Sr Crisis Management Specialist

Ameren•Saint Louis, MO

About The Position

The Sr. Crisis Management Specialist is responsible for Work closely with Business Continuity Planning as well as Crisis Management Planning on significant projects that affect Ameren Crisis Management Department operations and capability. Key responsibilities include: Responsible for supporting the administration of Ameren's crisis management and business continuity programs, including: Confirm that Business Continuity and Crisis Management program components (Business Impact Analysis, Risk Assessments, Threat and Hazard Identification Risk Assessments (THIRA), strategy development, plan development, etc.) are current, effective, and address Ameren's business requirements. Perform business segment emergency response plan reviews to ensure accuracy, viability, and alignment with the Ameren Crisis Management Plan Work closely with Ameren's Business Units and Crisis Management/Business Continuity team members to create and maintain effective plans Develop schedules and materials for Crisis Management and Business Continuity training/awareness activities to ensure that crisis management and business continuity teams are trained and proficient in implementing their plans Support the coordination of recovery simulations (Walk-throughs, Table Top Exercises, Functional Exercises, etc.) Administer and manage content on the Crisis Management SharePoint and other associated tools Assist emergency communications and human resources crisis planning for Ameren employees Support internal and external audits and certification of the Crisis Management and Business Continuity Plans Support the Crisis Management Team to include: scheduling conference calls, supporting emergency communications, preparing and distributing status updates, guiding decision-making, serving (as needed) as a member of the Ameren Watch Center, confirming execution of action items, and creating post-incident reports Support business continuity related initiatives, to include: alternate work site resource management, strategy development, and in-house training and awareness campaigns Assist with the development of procedures, guidelines, and templates in support of the Ameren Crisis Management and Business Continuity Policy and Standards and life-cycle Assist with plan reviews to develop consistency across the organization and to maintain program integrity Track business unit responsibilities with plan deliverables to confirm timely completion and completeness Communicate with Business Partners when system changes impact planning Work with the Business Units and Crisis Management Team to confirm accurate status and progress reporting Monitor system changes for potential impact to planning Promote the development of a professional, goal-oriented business perspective among department staff through words and deeds and mentoring Support all corporate goals, objectives, and guidelines. Other activities as required.

Requirements

Bachelor’s Degree from an accredited college or university, preferably in Business Administration, Education, Leadership Development, Organizational Psychology, Organization Development or closely related discipline, is required.
Five or more years of relevant overall operations experience required.
One or more years of business continuity planning experience is required.
Must commit to obtain any emergency management certification identified as appropriate for the position.
Knowledge of Incident Command System (ICS) and application to project work.
Proficiency in Microsoft Office suite of applications (Word, Excel, PowerPoint, SharePoint, etc.).
Be available for on-call support of after-hours emergencies.
Be a productive team player and must also be comfortable working independently.
Experience managing multiple priorities and the ability to refocus and reprioritize as department needs require.
Excellent problem solving and analytical skills; proven ability to meet deadlines and multi-task.
Excellent verbal, written, and presentation skills.
Be able to interact and work efficiently and effectively with employees across the organization.
Strong facilitation and project planning skills.
Self-motivated, self-directed and able to perform job functions with minimal direction/supervision.
Demonstrate a consistently high level of customer focus.
Ability to travel within the Ameren territory is required.

Nice To Haves

Experience with emergency management or utility public safety or public health preferred.

Responsibilities

Work closely with Business Continuity Planning as well as Crisis Management Planning on significant projects that affect Ameren Crisis Management Department operations and capability.
Responsible for supporting the administration of Ameren's crisis management and business continuity programs
Confirm that Business Continuity and Crisis Management program components (Business Impact Analysis, Risk Assessments, Threat and Hazard Identification Risk Assessments (THIRA), strategy development, plan development, etc.) are current, effective, and address Ameren's business requirements.
Perform business segment emergency response plan reviews to ensure accuracy, viability, and alignment with the Ameren Crisis Management Plan
Work closely with Ameren's Business Units and Crisis Management/Business Continuity team members to create and maintain effective plans
Develop schedules and materials for Crisis Management and Business Continuity training/awareness activities to ensure that crisis management and business continuity teams are trained and proficient in implementing their plans
Support the coordination of recovery simulations (Walk-throughs, Table Top Exercises, Functional Exercises, etc.)
Administer and manage content on the Crisis Management SharePoint and other associated tools
Assist emergency communications and human resources crisis planning for Ameren employees
Support internal and external audits and certification of the Crisis Management and Business Continuity Plans
Support the Crisis Management Team to include: scheduling conference calls, supporting emergency communications, preparing and distributing status updates, guiding decision-making, serving (as needed) as a member of the Ameren Watch Center, confirming execution of action items, and creating post-incident reports
Support business continuity related initiatives, to include: alternate work site resource management, strategy development, and in-house training and awareness campaigns
Assist with the development of procedures, guidelines, and templates in support of the Ameren Crisis Management and Business Continuity Policy and Standards and life-cycle
Assist with plan reviews to develop consistency across the organization and to maintain program integrity
Track business unit responsibilities with plan deliverables to confirm timely completion and completeness
Communicate with Business Partners when system changes impact planning
Work with the Business Units and Crisis Management Team to confirm accurate status and progress reporting
Monitor system changes for potential impact to planning
Promote the development of a professional, goal-oriented business perspective among department staff through words and deeds and mentoring
Support all corporate goals, objectives, and guidelines.
Other activities as required.