Sr CPG Customer Replenishment Analyst

Peet's Coffee • Emeryville, CA

3d • Remote

About The Position

As a Senior CPG Customer Replenishment Analyst, you will operate as a strategic partner across Sales, Supply Chain, and CPG customers to safeguard service performance, drive operational excellence, and proactively manage inventory flow across a complex network. You will leverage deep analytical expertise, customer acumen, and cross‑functional leadership to influence demand planning, inventory strategies, and customer outcomes. You bring seasoned judgment, advanced technical capability, and the ability to anticipate issues before they impact the business. You will own high‑stakes customer relationships, lead executive‑facing reporting, and deliver recommendations that shape replenishment strategy for multimillion‑dollar accounts. This is a full-time, contract position. Duration: Feb–Jun 30th, 2026 (with potential to extend) Location: Remote Hourly: $59/hr. What You’ll Do (A Day in the Life): Lead customer‑specific order workbook routines, aligning forecasts, inventory targets, promotional plans, and service risks across internal and external partners. Assess customer inventory positions, sales trends, and order behaviors to anticipate supply risks and implement corrective actions before service disruption occurs. Translate complex data into clear actions, partnering with Sales, Demand Planning, Production, and Logistics to ensure accurate and timely fulfillment. Manage service‑impacting issues (e.g., OTIF exposure, capacity constraints, delivery delays, forecast gaps) with urgency and executive‑ready communication. Drive root‑cause analysis and develop long‑term mitigations to reduce out‑of‑stocks, overstocks, and customer chargebacks. Build and present reporting and insights for senior leaders internally and customer teams externally. Represent Peet’s as the internal subject‑matter expert on assigned customers’ replenishment models, seasonal behaviors, and business rhythms.

Requirements

• Bachelor’s degree in Supply Chain, Business, Analytics, or a related field.
• 5–7 years of experience in CPG supply chain, customer replenishment, demand planning, customer operations, or a closely related discipline.
• Deep working knowledge of retail supply chain dynamics, order‑to‑cash workflows, inventory management, and customer compliance.
• Demonstrated ability to manage complex customer accounts with high SKU counts, promotional volatility, or tight delivery requirements.
• Strong proficiency in ERP systems, forecasting tools, and Microsoft Excel (pivot tables, VLOOKUP/XLOOKUP, optimization logic).
• Advanced analytical skills with the ability to interpret trends, build data models, and recommend evidence‑based solutions.
• Excellent communication, relationship‑building, and presentation abilities—comfortable engaging with senior leaders and customer partners.
• Proven ability to thrive in fast‑paced, high‑visibility environments where priorities shift quickly.

Nice To Haves

• Experience with retailer-specific replenishment platforms (e.g., Retail Link, Target POL).
• Familiarity with retailer compliance requirements, such as OTIF, case-fill rates, and deduction management.
• Familiarity with ERP tools (Microsoft D365 preferred), Power BI, Zendesk, SPS Commerce, and Smartsheet.
• Advanced Microsoft Excel skills, including VLOOKUP, pivot tables, and retail math.
• Tech savvy, or willingness to learn.

Responsibilities

• Develop and maintain strong relationships with key strategic customers to understand their replenishment needs and business cycles.
• Serve as the in house expert with a deep understanding of the customer promotional plans and run rates across segments – understanding the customer business as much as the customer.
• Drive continuous improvement initiatives to enhance customer satisfaction and operational efficiency.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level