Sr. Corporate Travel Consultant

Internova Travel Group

11d•Remote

About The Position

At ALTOUR, we believe people are the driving force behind every meaningful connection - our clients’ and our own. With more than 1,000 team members and a presence in over 80 countries, we are a globally recognized leader in corporate travel management and a proud division of Internova Travel Group, the highest-ranking American corporate travel management company (Business Travel News). Our mission is to manage the complexities of connecting people so they can represent their brands in the most impactful way possible. That same philosophy shapes our workplace culture, one that evolves, improves, and empowers our people to grow and thrive. We embrace innovation and leading-edge technology to create smarter, faster, and more tailored solutions - not just for our clients, but for each other. At ALTOUR, you’ll be part of a collaborative, forward-thinking environment where your voice matters and your success is a shared journey. Click here for more information about Altour. The Sr. Corporate Travel Consultant will offer best in class travel consultation to Altour VIP clients. In this role, you will quote and book accurate domestic & international air, car and hotel reservations and be able to multi-task in a fast-paced work environment. This role has a required schedule of Monday-Friday 11:00 AM - 8:00 pm ET.

Requirements

Overall travel industry knowledge and experience
Essential; Must have excellent communication skills and enjoy working with high level global clientele.
7 - 10 years Sabre computer knowledge and proficiency.
Competent with all aspects of ticketing transactions.
Proficient with International Itineraries and rate structures.
Knowledge of online booking tools a must.
Experienced and comfortable with premium travelers.
Attention to detail/conscientiousness/flexible
Problem solving and initiative
Interpersonal communication and relationship building skills
Willingness to learn new functions and to enhance existing skills
Patience and flexibility
Minimum 7+ Years Industry Experience
Regular and dependable attendance and punctuality are required.
Has strong understanding of own skill set and development opportunities
Takes direction, offers suggestions, and asks for appropriate guidance when applicable
Demonstrates exceptional teamwork
Proactively offers support when ability matches need
Acts as a leader among peers
Thanks peers for support they have provided
Consistently demonstrates master of the guiding principles in daily work habits
Ability to provide constructive feedback to peers and leaders when appropriate
Ability to handle most difficult situations
May seek minimal guidance, but generally has solution at hand
Able to support peers in decision making
Knows when to escalate to a leader
Strong understanding of key Altour initiatives and employs strong change management skills consistently

Responsibilities

Completes travel arrangements for clients' air, hotel, car rentals, trains, tour, and ground arrangements at the lowest possible price within corporate travel guidelines.
Follow and suggest improvements in company procedures in the areas of customer service, documentation of PNRs and profiles, ticketing, invoicing, attendance, accuracy of work etc.
Maintains ownership of each record until departure to ensure all details (including seat assignments, meal preferences, upgrades, etc.) are completed to the client's satisfaction.
Researches and provides solutions to any travel related problem clients may have experienced with arrangements made by ALTOUR with total management awareness and participation.
Stays fully informed on all airline rules and regulations, tariffs, and fare requirements and accurately applies this knowledge to all travel arrangements.
Is available for and receptive to training opportunities.
Is Sabre proficient and maintains Sabre skills with relevant training.
Has knowledge of and understanding of re-routing and exchange processes.
Stays abreast of technology and industry knowledge, especially with intranet tools provided by ALTOUR.
Problem resolution to always include management.
Assists other agents on the account.
Performs other office functions as needed and seeks ways to personally add to the overall efficiency of the operation.

Benefits

Our benefit offerings include choice of two medical plans and two dental plans, vision insurance, flexible spending accounts (FSAs), company-paid life insurance and AD&D, optional additional life insurance and AD&D, disability insurance, paid parental leave, paid time off, 401k Plan with company match, discounted employee travel options, access to LinkedIn Learning webinars and courses.
Discounted pet insurance and auto, home, & renters insurance.

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