Sr. Coordinator- Transportation Control Tower

The Gap • Erlanger, KY

63d • Onsite

About The Position

Based in Erlanger, KY, this position will support store delivery execution department and ensure Gap Inc. shipments meet service requirements. The work performed in this position will help ensure the successful movement and delivery of all Gap Inc. product that is handled by our third-party providers and delivered to our retail stores. Primary responsibilities include - effectively managing problems and inquiries, reported through our various work ques, which include, phones, emails and other internal reporting tools, while providing superior customer service. You will consistently interact with our retail stores, distribution centers, brand level leaders, third-party providers, as well as other internal logistics personnel. The hours for this position are 12p-8p (Sunday-Thursday) and is required to work from the office.

Requirements

• Excellent communication skills, written and verbal
• Proficiency with Windows, Word, Excel and Outlook
• Professional Prescence in both written and verbal communication
• Ability to work under pressure with a high sense of urgency and manage multiple priorities
• Strong attention to detail and follow-up
• Strong problem-solving, organizational, planning, and decision-making skills
• Ability to work effectively in a diverse team environment
• Knowledge of supply chain helpful

Responsibilities

• Act as an immediate point-of-contact for issue identificationesolution and escalate as appropriate
• Collaborate with other team members, as needed, to resolve issues
• Staff frontline phone and email mailboxes to record, address, and update reported delivery issues
• Ensure communication of all delivery changes and/or updates to relevant business partners
• Support brand specific initiatives and programs
• Articulate/educate business partners on delivery processes
• Respond to data inquiries with accurate information

Benefits

• Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.
• One of the most competitive Paid Time Off plans in the industry.
• Employees can take up to five "on the clock" hours each month to volunteer at a charity of their choice.
• Extensive 401(k) plan with company matching for contributions up to four percent of an employee's base pay.
• Employee stock purchase plan.
• Medical, dental, vision and life insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees