Sr Coordinator - Loyalty

Frontier Airlines-posted 3 months ago

$58,394 - $77,508/Yr

Full-time • Mid Level

Denver, CO

5,001-10,000 employees

Air Transportation

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The Senior Coordinator, Loyalty is responsible for leading select communications, marketing and reports across all channels to support the Frontier Airlines Discount Den and GoWild! programs, as well as occasional support for the Co-Brand Credit Card or Frontier Miles programs. This position will be responsible for the execution of strategic marketing plans, per the direction of the Manager, Loyalty Products and Director of Loyalty Growth & Strategy.

With the Manager, Loyalty Products, identify opportunities and lead Frontier's tactical marketing strategy to support the various loyalty partners in the development, testing and execution of marketing campaigns including: direct mail, email, insert production, statement messaging, airport signage, internet, social media and the in-flight channel.
Leads facilitating discussions between the Frontier team and the partner for all strategy and tactical components of the program.
Identify, recommend and support new marketing channels and opportunities for Discount Den, GoWild! and the credit card program and other partners.
Oversee production and printing of physical marketing and support materials while ensuring on-time distribution of these materials via comat or other shipping methods.
Support other Loyalty Marketing initiatives as needed.

Bachelor's degree with emphasis in marketing or equivalent area of study.
2-5 years in sales, marketing and/or communications or related field.
Knowledge of airline and credit card marketing, as well as frequent flyer program rules and procedures.
Advanced Excel and PowerPoint for analytics and presentations.
Familiarity with HTML, SQL or JSON coding preferred.
Ability to manage multiple priorities and manage marketing projects, production schedules, and promotional events, while consistently meeting deadlines.
Must have good attention to detail for copy proofing/editing.
Exceptional presentation and oral communication skills.
Exceptional writing and copy editing skills.
Ability to work collaboratively with other departments, partners and staff.
Ability to manage multiple contractors/trainers.
Strong corporate vendor development and relationship building skills.
Ability to travel 50% of time.

Comfortable receiving feedback and quickly change course based on business needs.
Team player who can work collaboratively with other departments, partners and marketers.
Must have excellent communication and interpersonal skills.
Must be self-motivated, self-starter, have a sense of urgency and extremely well-organized.
Ability to work with minimum supervision in a collaborative team environment.
Microsoft office product skills including Excel and PowerPoint.
Ability to meet deadlines while working in a fast-paced, changing environment.
Must exercise sound business judgment and handle confidential information with sensitivity.
Must be a team player with ability to work on several projects at a time.
Must be comfortable working around the airports both above and under wing when needed.

Flight benefits for you and your family to fly on Frontier Airlines.
Buddy passes for your friends so they can experience what makes us so great.
Discounts throughout the travel industry on hotels, car rentals, cruises and vacation packages.
Discounts on cell phone plans, movie tickets, restaurants, luggage and over 2,000 other vendors.
Enjoy a 'Dress for your Day' business casual environment.
Flexible work schedules that support work/life balance.
Total Rewards program including a competitive base salary, short term incentives, long-term incentives, paid holidays, 401(k) plan, vacation/sick time and medical/dental/vision insurance that begins the 1st of the month following your hire date.
The HOPE League, Frontier Airlines' non-profit organization, is dedicated to providing employees financial assistance during catastrophic hardship.

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Sr Coordinator - Loyalty

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