Sr Coordinator Information Systems-Hershey Chocolate World

The Hershey Company•Lower Swatara Township, PA

11d•$28•Onsite

About The Position

Hershey’s Chocolate World is the most popular brand experience in the world. Nearly four million guests visit our location in Hershey, Pennsylvania every year. Our guests come to experience our attractions, enjoy dining in our food court, and shopping for souvenirs, treats, and gifts. Part of what makes our guests’ experience so amazing is the exceptional customer service our team provides. In fact, our mission is to create extraordinary impressions through our people. If you would like to be part of the Hershey’s Chocolate World team that brings our mission to life every day, keep reading to find a career that fits your interest and abilities. The Senior Systems Coordinator is a full-time position located in Hershey, Pennsylvania at Hershey’s Chocolate World. This is a full-time, hourly position that will include 40 hours per week and benefits with paid time off. This position requires weekday, evening, weekend and holiday availability at times. The starting hourly rate is $28.00 or more based on relevant experience. The company will not provide relocation assistance for this position. The Senior Systems Coordinator will lead the on-site applications and systems at Hershey’s Chocolate World including administration, support, and enhancements working directly with business stakeholders and solution providers to meet business goals. Key systems and applications include Point of Sale and management portal, Attractions Ticketing application and management portal, Payment processing applications, Digital Signage, and additional Customer Facing Solutions. The Senior Systems Coordinator will lead and assist support resources to deliver daily ongoing support to ensure the successful uninterrupted operation of all retail, food, and attraction systems issues, facilitate incidents with vendors and partners, and maintain tickets in Service Now. The role will also participate in agile planning with IS and the business, in defining and testing new releases and/or enhancements, test plans, user training, and assist in the implementation and monitoring of new releases and updates.

Requirements

Leadership/Ability to take initiative
Problem-solving skills
Attention to detail
Ability to work independently and capable of managing multiple tasks
Detailed working knowledge of Office365, Teams
Working knowledge of Windows Applications
Must be able to communicate effectively with guests, fellow co-workers, and function effectively as part of a team
Must be able to push, pull, lift, and carry 30 pounds
High school diploma or GED equivalent is required.
2-3 years of relevant systems, networking, or programming experience is required.

Nice To Haves

Knowledge of Retail technology including Point of Sale applications, Digital Signage, Food and Beverage systems, and ticketing/CRM systems is preferred.
Knowledge of Microsoft DynamicsD365, SQL, ServiceNow, Rally, and Clarity is preferred
Preferred Associates or Bachelor’s degree in Information Systems but not required or equivalent experience.

Responsibilities

Lead the on-site applications and systems at Hershey’s Chocolate World including administration, support, and enhancements working directly with business stakeholders and solution providers to meet business goals.
Lead and assist support resources to deliver daily ongoing support to ensure the successful uninterrupted operation of all retail, food, and attraction systems issues, facilitate incidents with vendors and partners, and maintain tickets in Service Now.
Participate in agile planning with IS and the business, in defining and testing new releases and/or enhancements, test plans, user training, and assist in the implementation and monitoring of new releases and updates.