Sr. Coordinator – Client Relations

Nelson Mullins Riley & Scarborough • Columbia, SC

3d

About The Position

Nelson Mullins is actively seeking an experienced and detail-oriented Senior Coordinator – Client Relations to join our dynamic Marketing & Business Development team. This role is centered on enhancing client service and supporting strategic business development initiatives across the firm. You will play a critical role in managing client feedback programs, assisting with lateral integration, and delivering internal training—all with the goal of strengthening client relationships and ensuring a consistently exceptional client experience. NO AGENCIES PLEASE A Day in the Life In this role, you’ll be at the heart of our client service initiatives, working closely with attorneys and colleagues to ensure an exceptional experience for every client. You’ll manage client feedback programs by coordinating interviews and surveys, summarizing insights, and helping implement improvements that make a real impact. You’ll keep client plans organized, track action items, and prepare materials for key meetings, ensuring teams stay aligned and proactive. You’ll also play a vital role in integrating new lateral attorneys into client teams, facilitating introductions and creating resources that showcase their capabilities. Beyond these responsibilities, you’ll develop and share training materials that empower attorneys and staff with the tools they need to strengthen client relationships and drive business development success. If you thrive in a collaborative, fast-paced environment and enjoy building meaningful connections, this position is designed for you.

Requirements

• Must have the ability to work efficiently under pressure and meeting strict deadlines for discerning clients will be second nature to you.
• Demonstrating excellent client service skills, you will handle multiple matters simultaneously in an organized manner and with minimal supervision.
• Effective communication with individuals at all levels, including management and support staff, will be one of your strong suits.
• Your computer proficiency for document organization and management, along with your overall technological familiarity, will further enhance your capabilities.
• Both as an independent worker and a team player, you excel, and your proactive, self-starting mindset allows you to understand the finer details within a broader context.
• 5+ years of experience in marketing, business development, or client relations (law firm or professional services preferred).
• Excellent communication skills to interact effectively with attorneys, management, and staff at all levels.
• Strong technical proficiency, including Microsoft Office Suite and CRM systems, with a knack for organization and detail.

Responsibilities

• Managing client feedback programs by coordinating interviews and surveys, summarizing insights, and helping implement improvements.
• Keeping client plans organized, tracking action items, and preparing materials for key meetings.
• Integrating new lateral attorneys into client teams, facilitating introductions and creating resources that showcase their capabilities.
• Developing and sharing training materials that empower attorneys and staff with the tools they need to strengthen client relationships and drive business development success.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees