Sr. Coord, Customer Service

WestRock • Clinton, IA

102d

About The Position

Smurfit Westrock (NYSE:SW) is a global leader in sustainable paper and packaging solutions. We are materials scientists, packaging designers, mechanical engineers and manufacturing experts with a purpose: Innovate Boldly. Package Sustainably. Guided by our values of integrity, respect, accountability and excellence, we use leading science and technology to move fiber-based packaging forward. This position reports to: Customer Service Manager. The Account Manager position requires knowledge of the company's products, processes, pricing structures, and delivery capabilities. Under general supervision, receives and records orders from customers; may offer established discounts or other considerations based on quantity, delivery date, product substitutions, production account inventory, sales liaison, etc. Requires communication, follow-up, and execution of job orders in manufacturing. Other duties as required.

Requirements

• Ability to understand department policies and procedures
• Good oral and written communication skills to effectively interact in person or otherwise with management, other employees, and external or internal customers or service providers
• Must have a very good knowledge of all MS Office applications
• Must have the ability to learn machine capabilities and development of pricing, pricing strategies, and estimating
• Must work well with numbers
• Strong attention to detail is a must
• Excellent problem-solving skills
• Data entry Systems - AS-400 desired
• Ability to thrive in a team environment

Responsibilities

• Receives and records customer orders
• Responds to inquiries regarding pricing options, product availability and suitability for customer processes
• Prepare quotes and estimates
• Coordinates new business review projects and updates production daily on status
• Checks inventories and orders materials from established vendors as necessary to complete customer order
• Schedule and/or prioritize customer orders
• Arranges delivery through established carriers
• Records and researches complaints and provides resolutions within established parameters
• Refers more complex or sensitive complaints or problems to others for resolution
• Assists in recovery of aged receivables
• Coordinates use of other company resources to provide value added services to accounts
• Develops strong client relationships over time that provide significant input to planning company product, price, and service strategies
• Supports manager and other sales professionals in developing new market opportunities in the designated territory or market
• Other departmental duties as assigned by manager

Benefits

• Regular day-shift position
• Overtime if needed
• Occasional travel

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Paper Manufacturing
• Education Level: Bachelor's degree