Sr Convention Services Manager

InterContinental Hotels Group • San Antonio, TX

115d • $73,000 - $80,000

About The Position

The Sr Convention Services Manager at InterContinental Hotels & Resorts is responsible for negotiating food and beverage prices, function space, and hotel services within approved departmental booking guidelines. This role involves confirming group requirements in writing to clients and hotel departments, working with the sales team to service and solicit new business, and managing function space and room block inventory. The manager will assist in implementing the hotel's catering and conference strategy, promote teamwork and quality service, and ensure guest satisfaction during events. Responsibilities also include monitoring inquiry calls, preparing banquet event orders, conducting facility tours, and maintaining client files.

Requirements

• Some College plus 1-2 years sales or marketing related experience or equivalent combination of education and experience.
• Knowledge of hotel sales and/or catering required.
• Prior experience in a luxury hotel environment is preferred.
• Must speak fluent English.

Responsibilities

• Negotiate food and beverage prices, function space, and hotel services within approved departmental booking guidelines.
• Confirm in writing to the client and all affected hotel departments all group requirements via sales contract terms, addendum's, confirmation of pricing, group resumes, and/or banquet event order.
• Work with sales team to service and solicit new business.
• Up-sell client events and manage function space and room block inventory as assigned.
• Assist in the implementation of the hotel's catering and conference strategy.
• Work closely with other hotel departments to facilitate services agreed upon by the sales office and prospective clients.
• Promote teamwork and quality service through daily communication and coordination with other departments.
• Assist the client in menu planning, food and beverage coordination, table arrangements, decorations, traffic flow, room set-up, group room blocks and VIP services.
• Welcome group contact upon arrival at function and ensure guest satisfaction.
• Follow up with clients regularly during and after departure to ensure satisfaction and secure future bookings.
• Monitor and handle inquiry calls and provide client proposals in accordance with established departmental policies and procedures.
• Monitor and ensure all functions are set up, refreshed, and broken down in compliance with scheduled times and departmental procedures.
• Work in a timely manner to execute and distribute all Banquet Event Orders (BEO) and contracts as designated by sales.
• Conduct hotel and banquet facility tours and entertain qualified clients in accordance with company and property policies.
• Maintain client files and update information daily in accordance with established departmental policies and procedures.
• Review daily postings of charges to master accounts of clients and resolve any discrepancies or process necessary adjustments.
• Complete post-conference reports of events for senior management, and complete other reports as needed or requested.
• Report and communicate Meeting event needs between the client and hotel.
• Prepare and distribute amenity request forms for specified clients.
• Check function room set ups prior to guest arrival, ensuring all details are in agreement with client's requirements and hotel standards.

Benefits

• Paid time off
• Medical/dental/vision insurance
• 401k
• Bonus pay

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Accommodation
• Education Level: Associate degree