Sr Contracts Manager

Lightspeed DMS•South Jordan, UT

About The Position

Lightspeed is the leading provider of cloud-based software for dealerships, serving the Powersport, Marine, RV, Trailer, and Golf Car industries adding hundreds of dealerships to the Lightspeed community each year. Lightspeed’s Dealer Management Solution (DMS) enables dealerships to optimize their end-to-end business operations, including Sales, Parts, Service, Rentals, Payments, Accounting, and Customer Relationship Management (CRM). When implemented into their daily operations, Lightspeed helps dealers increase their profitability by selling more units, service, and parts, all while creating a more streamlined experience for customers. Lightspeed is the most complete and integrated DMS in the industry with over 500 integrations with Original Equipment Manufacturers (OEMs), aftermarket parts and accessory distributors and dozens of other software tools that a dealership may use to run their business. Uniquely designed by dealers for dealers, and refined over the past 4 decades, Lightspeed empowers over 4,500+ dealers across North America with the tools and technology they need to manage their dealerships. We’re looking for a paralegal or legal operations professional ready to take the next step in their career by building and leading Lightspeed’s customer agreement support and procurement function from the ground up. If you’ve spent years reviewing both customer and vendor contracts, managing vendor relationships, and navigating complex commercial agreements, this role lets you apply that expertise in a strategic, high-impact capacity. As Senior Manager of Contracts, you’ll design scalable processes, negotiate complex SaaS and IT contracts, and partner across the organization to balance legal risk with business velocity. Working closely with the Director of Financial Operations and Executive Leadership Team, you’ll establish a procurement operation that supports our growth while protecting the company’s interests and provide customer contract guidance and support. This is an opportunity to own something from day one, defining how we engage vendors, establishing governance frameworks, and building the foundation for enterprise-scale procurement.

Requirements

Paralegal certificate or degree, or equivalent legal operations experience; bachelor’s degree
8+ years of experience in a paralegal, legal operations, contract management, or procurement role with deep commercial contracting expertise
Extensive background reviewing, drafting, and negotiating SaaS, IT, and technology vendor contracts
Demonstrated track record of building or transforming procurement or contract management functions including implementation experience
Experience working with technology vendors and understanding of technical and security requirements
Proven success partnering across Finance, Accounting, HR, IT, and Sales teams
Experience implementing a vendor management and contract management system
Advanced Excel proficiency and strong financial analysis skills
Strategic thinker with strong decision-making, critical thinking, and delegation skills
Excellent written and verbal communication with proven ability to build high-trust relationships across all levels and manage competing priorities in a fast-paced environment

Nice To Haves

Experience with NetSuite, Salesforce, and Ramp for vendor management, procurement workflows, and spend controls
Proficiency with Slack and Microsoft Office Suite for collaboration and reporting
Experience in high-growth or fast-paced SaaS / technology companies
Certified Paralegal (CP) or Advanced Certified Paralegal (ACP) designation
Experience implementing contract lifecycle management (CLM) systems
Project management certification (PMP, CAPM) or equivalent experience
Background collaborating with in-house legal teams or outside counsel

Responsibilities

When necessary with Sales, review, redline, and assist in negotiation of customer-facing contracts including MSAs, SaaS subscription agreements, SOWs, and addenda
Identify legal and commercial risks, escalating non-standard terms to Legal and Finance stakeholders
Ensure contract terms align with approved pricing, product capabilities, and company policies
Maintain a consistent review turnaround SLA to support deal velocity
Identify patterns in contract exceptions and propose updates to standard templates to reduce friction
Build and maintain a contract playbook with pre-approved fallback positions for common redlines
Partner with Sales and Rev. Ops (and potentially outsourced legal) to update template language as products, pricing, and regulations evolve
Track and report on contract cycle time, exception rates, and approval bottlenecks
Work closely with Rev Ops to ensure CRM data (Salesforce/HubSpot) reflects accurate contract terms, start dates, ARR, and renewal schedules
Support contract-to-close process improvements within the deal desk workflow
Provide data and insights for revenue recognition alignment and ARR bookings accuracy
Assist in building and maintaining contract repositories and document management systems (e.g., DocuSign CLM, Ironclad)
Serve as the first point of contact for the Sales team on contract questions, redlines, and approval requests
Train Sales reps on standard contract terms, negotiation guardrails, and escalation paths
Participate in deal review meetings to provide contract guidance on complex or strategic accounts
Provide timely feedback on customer-submitted paper (customer-preferred contract forms)
Design and implement our procurement function from scratch in partnership with the Director of Financial Operations and Executive Leadership Team
Create end-to-end processes, governance frameworks, and standard operating procedures for SaaS and IT procurement
Develop approval workflows and escalation paths that enable speed without compromising risk management
Establish contract templates, clause libraries, and negotiation playbooks tailored to our business needs
Own review and negotiation of all SaaS, IT, and technology vendor agreements, leveraging your contract drafting and redlining expertise
Identify and mitigate legal, security, and compliance risks in vendor contracts, including data privacy, liability, indemnification, and service levels
Negotiate favorable commercial terms while maintaining productive, long-term vendor relationships
Manage contract redlines, track positions, and drive agreements through to execution
Lead third-party risk management including due diligence, compliance reviews, and security assessments
Coordinate security questionnaires, SOC 2 reviews, and compliance documentation with Director of Security
Build vendor scorecards to track performance, compliance, and business value
Ensure all contractual and compliance requirements are satisfied prior to vendor onboarding
Ensure compliance with SOX requirements and company policies across procurement activities
Serve as the go to resource for procurement and contract questions across all departments
Partner cross-functionally with Accounting, HR, IT, and Sales on vendor setup, payment terms, technology selection, and customer-requested compliance materials
Communicate clearly and proactively, keeping stakeholders informed on timelines, blockers, and next steps
Identify cost savings through strategic sourcing, vendor consolidation, and contract renegotiation
Implement systems and tools to improve contract visibility, tracking, and reporting
Deliver insights to leadership on procurement performance, spend trends, and risk exposure
Develop operational dashboards and KPIs to measure procurement performance