Sr. Content Integration Strategist

Healthstream Incorporated • Nashville, TN

106d • Remote

About The Position

HealthStream is the leader in healthcare workforce solutions. We help organizations work better by helping their people work smarter. HealthStream provides the leading learning, clinical development, credentialing, and scheduling applications delivered on healthcare's #1 platform. We streamline everyday tasks while improving performance, engagement, and safety - fostering a workplace where people flourish, and care thrives. This hybrid employee role will function as a liaison between content operations, product management, and commerce. The primary function of the role will be as a content integration specialist. In this role, they will use a consultative approach in advising product managers and partners on configuration, release, maintenance, and retirement of content products. They are responsible for evaluating potential new partners; adding, maintaining, and retiring content in the HealthStream Learning Management System; and providing escalated support.

Requirements

• A minimum of 4 years of experience with HealthStream's Learning Management System (HLC).
• A minimum of 3 years of Content Operations experience directly managing strategic, complex, or large partner libraries.
• Experience and confidence using all advanced publishing methodologies in HealthStream's Learning Management System (HLC).
• Experience integrating product data between HealthStream's Learning Management System, Salesforce, CPM, retail sites, and others as needed.
• Experience with Microsoft Word, Excel, SharePoint, Salesforce, Beyond Compare, and EFT.
• Understanding of project management methodologies and/or process standardization.
• Understanding of SCORM and AICC learning standards.
• Troubleshooting knowledge of HealthStream LMS preferred.

Nice To Haves

• Excellent verbal and written communication skills.
• Excellent customer service skills.
• Excellent critical thinking skills.
• High level of technical aptitude.
• Attention to detail.
• Ability to thrive in a fast-paced environment.
• Ability to respond quickly to changes in priority.
• Ability to rapidly identify any business or technical obstacles to success.
• Ability to effectively manage multiple projects simultaneously.
• Ability to quickly assimilate new information and processes.
• Ability to use creativity when problem-solving and present a positive, solutions-oriented approach to obstacles.
• Ability to identify efficiency and process improvement opportunities.

Responsibilities

• Adhere to all HealthStream security policies, procedures, and assigned training.
• Consult with Product Managers to recommend best practices for adding, maintaining, removing, and productizing content.
• Lead projects to evaluate and integrate new content from third party partners and developers.
• Manage assigned product maintenance on a regular or ad hoc basis.
• Manage technical relationships with strategic third-party content partners or developers.
• Create and implement processes to manage and audit data across systems.
• Create and maintain relevant process documentation for use by Content Operations, Commerce, Metering, and Product Management.
• Understand the needs of Commerce and Metering to represent them to Product Managers and Product Teams.
• Foster cross-functional collaboration and continuous improvement for all stakeholders of content.
• Serve as the subject matter expert regarding Content Operations for the Commerce, Metering, and Product Teams.

Benefits

• Medical, Dental and Vision insurance
• Paid Time Off
• Parental Leave
• 401k and Roth
• Flexible Spending Account
• Health Savings Account
• Life Insurance
• Short- and Long-Term Disability
• Medical Bridge Insurance
• Critical Illness Insurance
• Accident Insurance
• Identity Protection
• Legal Protection
• Pet Insurance
• Employee Assistance Program
• Fitness Reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Ambulatory Health Care Services
• Education Level: Bachelor's degree