Sr. Content Designer

Illumio•Sunnyvale, CA

55d•Onsite

About The Position

Illumio is the leader in ransomware and breach containment, redefining how organizations contain cyberattacks and enable operational resilience. Powered by the Illumio AI Security Graph, our breach containment platform identifies and contains threats across hybrid multi-cloud environments – stopping the spread of attacks before they become disasters. Recognized as a Leader in the Forrester Wave™ for Microsegmentation, Illumio enables Zero Trust, strengthening cyber resilience for the infrastructure, systems, and organizations that keep the world running. Are you passionate about building in-app content experiences using state of the art tools to increase adoption of Illumio products? Come and join an exciting team that's on a mission to transform the user experience by building compelling information graphics that tell a story and deliver use case based “gold standard” multi-media content, in-app help, and more. Be a part of the product-led growth journey, transform complex cybersecurity workflows into intuitive, self-service visual content journeys to help customers quickly understand, adopt, and extract value from our platform. As the Sr. Content Designer at Illumio, you’ll have the opportunity to shape the future of the Content team. We’re a small but mighty team of five content creators and strategists whose mission is to deliver the right content to the right audience at the right time. We’re risk takers, eager to embrace innovation so that we can deliver purposeful visual content journeys that will wow our customers and keep them coming back for more. Leveraging your experience with generative AI, you will help lead the content design journey for the team and build an asset library of graphics, visual workflows, learning maps, and more. As an expert in content design, you will influence the team's content transformation agenda.

Requirements

Bachelor’s degree in graphic design
7+ years of experience in content design and content strategy (for example, in-product app guidance, info graphics) in an enterprise software or security company.
Excellent design skills to create polished and professional designs that pop.
Use AI effectively to build information graphics quickly and effectively.
Exceptional communication, collaboration, and project management skills.
Ability to work in a fast-paced, ever-changing, agile environment.
An expert at context shifting, able to juggle multiple projects at one time.
Portfolio samples required
Advanced user of Adobe Photoshop, Illustrator, or other graphics tools.
Advanced user of Camtasia or other video editing tools.
Proficient using Atlassian (Confluence, JIRA).
Familiar building content in an agile environment.

Responsibilities

Demonstrate thought leadership through visual storytelling efforts by designing infographics, how-to-workflows, learning journeys, and more with clarity and impact.
Unleash your creative skills to design and deliver high-quality visual content including onboarding journey paths, learning maps, and more tailored to a cybersecurity audience.
As part of your content design plan, conduct quarterly design audits to identify content gaps and optimize visual communication strategies.
Use design elements like color, imagery, shape, space, texture, and type to create infographics for diverse user personas, depicting their journey from onboarding, to adoption, to self-service, and troubleshooting.
Collaborate cross-functionally with product, UX, and other teams to align visual content with product goals and user needs.
Champion a “less is more” approach, ensuring visuals are easy to consume.
Develop audience-specific content design strategies, adapting visual formats based on user behavior, technical proficiency, and learning preferences.
Onboard new Illumio customers using visually appealing onboarding journey paths so that they can adopt new products and features quickly without reading reams of text.
Build visual learning maps for each existing and new Illumio products that are easy to follow without overloading users with too much information.
Keep your message on point by building niche infographics that will convey a process, workflow, or sequence of steps in an easy to consume form.
Use the “less is more” approach and design infographics that's easy to read. Build graphics so that your user can absorb information quickly.
Hit the ground running by bringing your design expertise to the team.
Recommend and implement design strategies to reduce verbosity in documentation.
Be laser focused on customer requests, building visual content journeys based on their needs.
Mentor writers on the team and lead multi-media design workshops to grow and expand the skills of the team.
Partner and align closely with UX, Engineering, and Product teams to ensure a cohesive approach to building information graphics that tell a compelling story.
Influence the product design cycle by embedding yourself in Figma reviews during the prototype phase and recommend intuitive customer journeys.