Sr. Content Designer (Virtual)

$96,000 - $128,000/Yr

University Of Phoenix - Phoenix, AZ

Full-time - Mid Level

Remote - Phoenix, AZ

1,001-5,000 employees

Educational Services

About the position

The Sr. Content Designer at the University of Phoenix is responsible for crafting engaging and user-friendly content across digital products and services. This role emphasizes the principles of content design, including clarity, empathy, and accessibility, while mentoring junior designers and collaborating with cross-functional teams to enhance the student experience. The position is fully remote, promoting a diverse and inclusive work environment.

Responsibilities

• Lead and collaborate closely with UX designers and product leads to understand user needs and align content strategies with business objectives.
• Leverage storytelling and conversation design to create compelling language that fits the UOPX brand.
• Define customer problem statements and create personas to craft engaging content.
• Lead discovery methods and competitive analysis to inform product roadmaps.
• Conduct audits of existing experiences to refine content strategies and drive continuous improvement.
• Develop and implement SEO strategies to enhance content effectiveness.
• Create low-fidelity wireframes and contribute to high-fidelity prototypes using design tools.
• Collaborate with internal stakeholders to understand customer needs and take products from conception to launch.
• Conduct user interviews to iterate on content design based on feedback.
• Mentor and provide feedback to content design peers.

Requirements

• Bachelor's degree in Communications, English, Journalism, or Human-centered Design; UX Writing/Content Design Bootcamp preferred.
• 6 years of experience as a Content Designer, UX Writer, or similar role.
• Strong understanding of UX principles and user-centered content design.
• Familiarity with SEO best practices and content management systems like AEM.
• Experience with design tools like Figma and Miro.
• Strong interpersonal and collaboration skills.

Nice-to-haves

• Completion of a UX Writing/Content Design bootcamp.
• Familiarity with ADA and Web Content Accessibility Guidelines (WCAG).
• Experience conducting usability testing and A/B testing.

Benefits

• Medical, dental and vision plans
• Flexible Spending Accounts
• Health Savings Accounts
• Life and Disability insurance
• Wellness incentive program
• Competitive 401(k) employer match
• Substantial tuition discount for employees and eligible dependents
• Generous time off package including paid vacation, sick time, and company holidays.