Sr Content Designer, Onboarding and Open Banking

PayPal • San Jose, CA

1d • $89,000 - $140,250 • Hybrid

About The Position

At PayPal, content designers work side by side with UX Designers, Product Owners, Engineering and Researchers to create customer experiences that empower people and businesses around the world. We’re looking for a Senior Content Designer to write empathetic and inclusive content to make complex financial problems easy for our customers. This role works directly with product partners to define project requirements, create robust content strategies, and craft content that builds trust with our brand.

Requirements

• 3+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

Nice To Haves

• 5+ years relevant work experience writing and designing for digital products.
• Experience navigating complex technologies, sensitive data, and/or highly regulated domains such as financial services, payments, identity space, healthcare or advertising technology.
• Experience with using, evolving, and defining content standards, such as style and terminology guidelines.
• Familiarity with localization and accessibility best practices.
• Working knowledge of Figma or similar standard design tools.
• Experience or interest in designing with and for generative AI/LLM-based systems
• Bachelor’s Degree or equivalent in English, Journalism, Communications, Marketing, Design, Information Science or related field preferred.

Responsibilities

• Plan and write UX content for web and app experiences (across all touchpoints including navigation and user interface copy, emails, push, and in-app notifications).
• Manage multiple simultaneous projects by setting stakeholder expectations, independently prioritizing tasks, and collaborating across teams.
• Partner with product designers on UI flows, layouts, hierarchy, and interactions.
• Gather and apply data-driven insights about customer needs and pain points to identify, propose, and craft user-centered design solutions.
• Use data and research to evaluate your solutions’ impact and advocate for continuous improvement.

Benefits

• medical, dental, vision, life and disability insurance, parental and family leave, 401(k) savings plan, paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees