Sr. Consumer Loan Specialist - Sales Customer Service

Republic Finance, LLC • Springdale, OH

8h • Onsite

About The Position

This position offers a long-term opportunity with a growing financial services company, Republic Finance, which rewards performance and is committed to community involvement. The role provides a competitive base salary of $36,000 per year (paid hourly) plus an uncapped monthly bonus averaging $8,000 annually, along with comprehensive benefits. As a Sr. Consumer Loan Specialist, you will be a key team member in the branch, primarily responsible for ensuring a positive customer experience by originating consumer loans, completing applications, developing strong customer relationships, and meeting sales goals. You will also support the Branch Manager with daily operational tasks and serve as a role model for other team members. The ideal candidate will possess a professional demeanor, an outgoing and positive attitude, reliability, and excellent oral and written communication skills. Republic Finance has over 70 years of experience helping customers achieve personal finance goals through various consumer loans and flexible lending options, serving over 300,000 customers in more than 250 communities across the US. The company's core values focus on its team, customers, and performance, with a strong dedication to community giving through philanthropic efforts like volunteer opportunities, food drives, back-to-school drives, and an annual fundraiser for St. Jude Children's Research Hospital. Republic Finance fosters a supportive culture with clear career paths and growth opportunities, appreciating employees with great benefits, competitive pay, and performance rewards.

Requirements

• High school diploma or equivalent.
• Minimum of 2 years of experience in a goal oriented, incentive based sales role.
• Professional demeanor, positive attitude, strong communication and customer relations skills
• Ability to work well independently, as well as a dedicated team member.
• Ability to work in a fast-paced environment and successfully navigate priorities.
• Proficiency with Windows and Microsoft Office Suite
• Valid driver's license, reliable transportation, and auto insurance
• Willingness to comply with our company policy regarding employment credit check, background checks and drug screening
• Ability to meet the eligibility requirements for insurance licensing in order to sell voluntary insurance products. Eligibility is based on a criminal background check conducted by the state’s department of insurance.

Nice To Haves

• 1+ years of experience in the consumer finance industry preferred.

Responsibilities

• Actively seeks opportunities to originate new loan business with new and existing customers.
• Evaluates customer needs to recommend the best consumer loan and voluntary product solutions.
• Completes loan applications, proposals and offers for new borrowers and follows up with pending applicants.
• Assists potential borrowers by explaining the loan process, answering questions regarding loan products and loan processing.
• Take ownership of customer concerns and works with management to formulate and execute strategies for potential problem loans.
• Closes loans, assembles loan folders, and breaks down files.
• Consistently meets or exceeds loan goals.
• Responsible for day-to-day servicing of an ever-growing, complex consumer loan portfolio.
• Applies analytical skills to quickly and efficiently resolve any customer issues.
• Effectively builds trust with customers and internal staff by embodying and demonstrating the philosophy of the organization, including core values, company policies, operational procedures and compliance.
• Processes insurance claims, follow-ups and payments daily and maintains insurance log.
• Provides excellent customer care through daily transactions, customer inquiries and problem resolution.
• Adheres to corporate, legal, and regulatory policies, guidelines, and requirements regarding compliance.
• Answers incoming phone calls; checks branch’s voicemail.
• Assists Branch Manager with miscellaneous operational tasks such as daily initialization, preparing daily deposit and importing live checks.

Benefits

• Competitive salary of $36,000 per year (paid hourly)
• Uncapped monthly bonus that averages $8,000 annually
• Health, Dental, & Vision Insurance with employer contribution
• 15 days of Paid Time Off (PTO) to start + 1 additional personal day
• Paid holidays
• 401k + employer match after one year
• Regular bonuses
• Company provided Life Insurance & Long Term Disability
• Employee Assistance Program - Confidential mental health support
• Access to LinkedIn Learning's library of 10,000+ professional development courses
• Employee of the Month Program
• Philanthropic support for multiple charities including an annual drive for St. Jude Children's Research Hospital
• Professional offices with a friendly team environment
• Monthly incentive bonus pay
• Internal promotions

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED
• Number of Employees: 101-250 employees