Sr. Consumer Loan Specialist - Sales Customer Service
About The Position
Republic Finance is a growing financial services company seeking a Sr. Consumer Loan Specialist. This role offers a competitive salary of $38,000 per year plus an uncapped monthly bonus averaging $8,000 annually, along with comprehensive benefits. As a Sr. Consumer Loan Specialist, you will be a key team member in the branch, primarily responsible for ensuring a positive total customer experience by originating consumer loans, completing loan applications, developing strong customer relationships, and meeting sales goals. You will also assist the Branch Manager with daily operational tasks and serve as a role model to other team members. The ideal candidate will possess a professional demeanor, outgoing/positive attitude, reliability, and excellent oral and written communication skills. Republic Finance has been helping customers meet personal finance goals for over 70 years, serving over 300,000 customers in more than 250 communities across the US. The company is committed to its Core Values focusing on Our Team, Our Customers, and Our Performance, providing flexible lending options and incomparable customer service. They also actively give back to the community through annual fundraisers for organizations like the Juvenile Diabetes Research Foundation (JDRF) and the American Cancer Society. Republic Finance fosters a supportive culture with growth opportunities, competitive pay, and performance rewards.
Requirements
- High school diploma or equivalent.
- Minimum of 2 years of experience in a goal oriented, incentive based sales role.
- Professional demeanor, positive attitude, strong communication and customer relations skills.
- Ability to work well independently, as well as a dedicated team member.
- Ability to work in a fast-paced environment and successfully navigate priorities.
- Proficiency with Windows and Microsoft Office Suite.
- Valid driver's license, reliable transportation, and auto insurance.
- Willingness to comply with our company policy regarding employment credit check, background checks and drug screening.
- Ability to meet the eligibility requirements for insurance licensing in order to sell voluntary insurance products. Eligibility is based on a criminal background check conducted by the state’s department of insurance.
Nice To Haves
- 1+ years of experience in the consumer finance industry.
Responsibilities
- Actively seeks opportunities to originate new loan business with new and existing customers.
- Evaluates customer needs to recommend the best consumer loan and voluntary product solutions.
- Completes loan applications, proposals and offers for new borrowers and follows up with pending applicants.
- Assists potential borrowers by explaining the loan process, answering questions regarding loan products and loan processing.
- Take ownership of customer concerns and works with management to formulate and execute strategies for potential problem loans.
- Closes loans, assembles loan folders, and breaks down files.
- Consistently meets or exceeds loan goals.
- Responsible for day-to-day servicing of an ever-growing, complex consumer loan portfolio.
- Applies analytical skills to quickly and efficiently resolve any customer issues.
- Effectively builds trust with customers and internal staff by embodying and demonstrating the philosophy of the organization, including core values, company policies, operational procedures and compliance.
- Processes insurance claims, follow-ups and payments daily and maintains insurance log.
- Provides excellent customer care through daily transactions, customer inquiries and problem resolution.
- Adheres to corporate, legal, and regulatory policies, guidelines, and requirements regarding compliance.
- Answers incoming phone calls; checks branch’s voicemail.
- Assists Branch Manager with miscellaneous operational tasks such as daily initialization, preparing daily deposit and importing live checks.
Benefits
- Competitive salary of $38,000 per year (paid hourly)
- Uncapped monthly bonus that averages $8,000 annually
- Health, Dental, & Vision Insurance with employer contribution
- 15 days of Paid Time Off (PTO) to start + 1 additional personal day
- Paid holidays
- 401(k) plan with company match after one year
- Regular bonuses
- Short and long-term disability
- Company provided Life Insurance & Long Term Disability
- Employee Assistance Program - Confidential mental health support
- Employee of the Month Program
- Philanthropic support for charities such as Juvenile Diabetes Research Foundation and the American Cancer Society
- Professional offices with a friendly team environment
- Monthly incentive bonus pay
- Internal promotions
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
Number of Employees
101-250 employees
