If you’re passionate about innovation and love working in an environment where you can constantly improve and adopt new technologies to drive business results, then Nationwide’s Information Technology team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care. This role does not qualify for employer-sponsored work authorization. Nationwide does not participate in the Stem OPT Extension program. This senior-level engineering lead is responsible for driving the modernization and cloud transformation of Nationwide’s enterprise contact center platforms, with a focus on Genesys Cloud CX and AWS integration. The role involves leading the design and implementation of scalable, resilient solutions for over 6,000 users across 50+ business units. It emphasizes governance, CI/CD automation, and infrastructure as code to ensure efficient and reliable deployments. The position also champions innovation through AI, real-time analytics, and emerging technologies, while collaborating across business and IT teams to align technical delivery with strategic outcomes. As a subject matter expert, the role provides technical oversight, mentors engineering staff, and represents the Contact Center Solutions Team in enterprise forums. Required qualifications include extensive experience in contact center technologies, cloud-native development, and leadership, with preferred certifications in Genesys Cloud and AWS. #LI-KR1 If you’re enthusiastic about delivering secure technology solutions to support a company providing extraordinary care to its customers, then Nationwide Technology is the place for you. Nationwide's industry-leading technology workforce embraces an agile work environment and a collaborative culture to deliver outstanding solutions and results. If that sounds like something you aspire to, we want to hear from you! As a Software Engineer you will focus on mentoring and leading others to deliver high quality, cost-effective technology solutions to business partners by crafting new software applications or modifying and/or supporting existing packaged or custom-built applications.