Sr. Consultant, HR Investigations

CarMax • Richmond, VA

1d • Hybrid

About The Position

The centralized HR Investigation team at CarMax is dedicated to conducting all Human Resources investigations promptly, thoroughly, fairly, unbiasedly, and consistently with CarMax values. The Sr. Consultant, HR Investigations is responsible for the professional response and resolution of these investigations. This role involves managing Associate complaints and concerns, conducting unbiased investigations from intake to resolution, and providing outcome recommendations to regional and store teams. The ideal candidate should possess strong communication skills and the ability to conduct thorough research, provide support, and offer recommendations on a wide variety of HR investigations.

Requirements

• Excellent organizational, written and verbal communication, and customer service skills
• Ability to communicate effectively with all levels of the organization
• Ability to dig into an issue and look at the situation from multiple angles, applies different methods to develop conclusions, and anticipates challenges
• Ability to facilitate consensus in decision-making; partners with others as needed
• Ability to provide strong customer service to all parties involved in an investigation
• Ability to own the work, make and follow through on commitments; detail oriented, able to manage multiple issues and meet changing deadlines
• Must be flexible, adapt to change easily, and able to exercise independent discretion on matters of significance
• Bachelor’s degree, preferred
• Four or more years of Human Resources or comparable experience, including investigation and case management experience
• Proficiency with Microsoft Office systems, including Word, PowerPoint and Excel

Responsibilities

• Owns and conducts HR investigations, that are often times complex
• Conducts case intake and ensures all information is correctly documented
• Conducts interviews with all involved parties
• Reviews supporting documentation, and performs research activities and analysis related to the case, if necessary, to inform decision making (e.g. internal precedent, external research)
• Proactively identifies issues for additional analysis, escalation, or partnership
• Partners with Legal Team, Compliance & Ethics, Asset Protection, Associate Relations, and others as needed for cases whose outcome cannot be determined without additional expertise
• Develops resolution recommendations, including performance management, employment decisions, or other warranted outcomes
• Partners with involved parties’ Management Team on necessary background information, recommended resolution, and any additional recommendations
• Completes proper template for any disciplinary action/coaching and reviews next steps with people manager
• Throughout all activities, operates within case management system to ensure interview notes, supporting evidence, findings, recommended outcomes and case reports are properly documented
• Maintains and updates policies, systems, and other investigation team resources
• Supports the training and development of new team members
• Regularly communicate recommended outcomes to Human Resources Directors, and in some instances Regional Vice Presidents

Benefits

• Commitment to training and diversity
• Safe, welcoming, and inclusive work environment
• Equal opportunity employer
• Consideration for reasonable accommodation to complete the CarMax Job Application

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 5,001-10,000 employees