Sr. Consultant, Client Success

Visa•Ashburn, VA

8h•Hybrid

About The Position

The Sr. Consultant Specialist, Client Success Manager is a client-facing individual contributor role, acting as a subject-matter expert across client operations, execution, and performance optimization for Sponsor Bank clients and their fintech ecosystems. This role supports complex payments environments, enabling new capabilities, driving product adoption, and optimizing client performance across multi-party sponsorship models. The Sr. Consultant brings strong technical and operational expertise and works closely with cross-functional Visa teams to ensure executional excellence and measurable client outcomes. The role partners closely with Account Teams across Client Services, Sales, Product, Operations, and Risk to drive Client Success outcomes aligned with Visa’s strategic priorities. In addition, the role contributes to shaping scalable support and implementation approaches that improve client experience and operational efficiency across the Sponsor Bank segment. This position is based in North America (Atlanta, Ashburn, Austin, or Miami) and reports to the NA Sponsor Banks Segment Director. This is a hybrid position.

Requirements

8 or more years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD
Prior experience as a Client Success Manager, Senior Consultant, or equivalent role within the payments ecosystem
Required experience supporting acquiring / acceptance models, such as acquirers, processors, gateways, merchant ecosystems, or network acceptance flows
Strong understanding of payment processing, transaction lifecycles, card scheme rules, and authorization flows
Proven ability to translate complex technical topics into clear, outcome-oriented client guidance
Demonstrated success managing complex client relationships and driving outcomes across cross-functional teams
Strong analytical, problem-solving, and prioritization skills in fast-paced environments
Ability to build trusted, credibility-based client relationships
Strong execution and success-planning discipline with a focus on measurable outcomes
Clear, concise communication with both technical and non-technical stakeholders
Proactive, problem-solving mindset with strong domain curiosity
Comfort operating across both issuer and acquirer lenses, often within the same client engagement

Nice To Haves

9 or more years of relevant work experience with a Bachelor Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 or more years of experience with a PhD
Experience with VisaNet and/or issuer or acquirer processing platforms is a plus

Responsibilities

Lead and coordinate implementation of Visa products and capabilities, accelerating client readiness, adoption, and time-to-value
Serve as a senior operational and technical advisor for Sponsor Banks and their fintech portfolios
Partner closely with Account Teams to align on client strategy, execution priorities, and Client Success Plans
Drive adoption of card programs, acceptance capabilities, value-added services, and Visa self-service tools
Monitor client health and operational performance to proactively identify risks and optimization opportunities
Provide subject-matter expertise across end-to-end payment flows, including issuing, acquiring/acceptance, tokenization, and authorization
Support structured operational and performance reviews with clients and internal stakeholders