Sr Computer Operator

Genuine Parts Company • Birmingham, AL

119d

About The Position

Under limited supervision, the Data Center Specialist III provides the highest level of customer service by controlling and monitoring multi-platform resolution. Monitors and maintains uptime of facilities by minimizing breakdowns and maximizing process and system efficiencies. Assists more junior Data center operators.

Requirements

• Typically requires a high school diploma or GED and five (5) or more years of experience.
• Ability to multitask when given complex problems that require more urgent attention.
• Skilled and experienced in customer service.
• Skilled in diagnosing problems and escalating issues if needed.
• Remaining calm in high-pressure environments.
• Ability to do foundational JCL/JES Commands.
• Ability to do system restart procedures.
• Reliability, organization, and attention to detail required.
• Excellent leadership skills.
• Understanding of overall department workflow with the ability to work alone to resolve almost all issues.
• Ability to follow step-by-step logical instructions.
• Ability to monitor master console for messages and alerts.
• Ability to work with print via a high-speed laser printer.

Responsibilities

• Supports hardware and software installation, configuration, operation, and ongoing maintenance of the computer/data center.
• Operates, monitors, and performs basic troubleshooting of equipment, networks, and data processing/batching; assists with logging and documentation of equipment and processes.
• Executes, monitors, and prints scheduled and special request batch jobs and monitors for abends and timely completion.
• Monitors core system platforms looking for slow performance or other system related problems.
• Enters 'Request for Service' for each batch job abend and escalates to IT on call if needed.
• Executes ‘scripts’ to monitor for service availability and proactive mainframe and AS/400 console monitoring for identifying, responding to, and escalating exceptions.
• Monitors environmental controls system (Site Scan) for exceptions.
• Recommends workflow improvements.
• Ensures hardware issues are identified and reported to the vendor.
• Incorporates batch request jobs into the production schedule.
• May mentor lower level employees.
• May also assist with cabling, racking and server installations.
• Performs other duties as assigned.

Benefits

• Healthcare coverage options
• 401(k)
• Tuition reimbursement
• Vacation pay
• Sick pay
• Holiday pay

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees