Sr. Computer Electronics Tech

MSU Jobs-posted 2 days ago
Full-time • Mid Level
Starkville, MS
1,001-5,000 employees
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A Senior Computer Electronics Technician position is responsible for taking a lead role with diagnosing, maintaining and repairing all computer hardware related issues for ITS supported departments including Apple and Windows/Intel based products. This position also takes a lead role with assisting and recommending to our MSU client community computer system hardware upgrades. This position requires knowledge of and compliance with University policies and procedures. This is a customer focused position that requires a strong sense of urgency, open communication, technical skills, customer service skills and the aptitude to learn various information technology systems within our campus IT hardware environment. Salary Grade : 13 Please see Staff Compensation Structure or Skilled Crafts and Service Maintenance Compensation Schedule for salary ranges. For salary grade UC, these positions are "Unclassified" and salary ranges are determined by the hiring department.

  • Takes lead on managing and resolving clients’ information technology hardware problems and issues:
  • Responsible for providing additional support material to MSU clients as required:
  • Takes lead on installation and troubleshooting of Windows and Macintosh operating systems when diagnosing hardware issues:
  • Leads and Coordinates recommendations and alternatives to clients for computer hardware upgrades/replacements.
  • Remains current on information technology issues related to hardware and OS platforms across the campus computing environment and provides information and assistance to clients and colleagues with new information technology hardware acquisitions.
  • Provide excellent customer service.
  • Provides lead support with use of hardware and OS diagnostic software.
  • Performs miscellaneous job-related duties as assigned.
  • Train and support Computer Electronics Technician positions
  • Associates degree in technology or relatable field.
  • 5 years relatable job experience
  • Extensive knowledge of Apple OS and Mac systems hardware
  • Extensive knowledge of MS Windows OS and PC systems hardware
  • Valid MS driver’s license.
  • OR Any equivalent combination of related experience and/or education approved by the Department of Human Resources Management and MSU/ITS.
  • Certifications related to repair of Windows and/or Apple based systems (or acceptable alternative certifications as approved by MSU/ITS) such as the following:
  • A+ certification or acceptable equivalent
  • Dell Hardware Certification on Desktop and Mobile platforms
  • Apple GSX certifications on OS and Hardware platforms
  • Working knowledge of the specification and procurement processes for all components required for PC/Apple upgrades and repairs.
  • Experience with Printer troubleshooting and repair.
  • Printer Certifications and/or ability to complete training and certification when required.
  • Excellent interpersonal and customer service skills.
  • Familiarity with Service Desk ticketing system.
  • Ability to concentrate/focus for long periods of time.
  • Ability to handle multiple tasks throughout the day with minimum supervision
  • Self-motivated
  • Skilled with using software and hardware diagnostic tools to analyze hardware and software issues.
  • Ability to initiate new tasks after an assigned task has been completed or passed on with minimum supervision.
  • Ability to stay current with new technologies.
  • Job experience with installation and support of PC and/or Apple OS/application software.
  • Good oral and communication skills.
  • Occasional lifting of 30lbs.
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