Sr. Compliance Analyst

Pacific Life • Newport Beach, CA

2d

About The Position

Pacific Life is investing in bright, agile and diverse talent to contribute to our mission of innovating our business and creating a superior customer experience. We’re actively seeking a talented Compliance Analyst to join our Consumer Affairs (Complaint Handling) team Newport Beach, CA. Internal candidates in Omaha will also be considered. As a Compliance Analyst you’ll play a key role in Pacific Life’s growth and long-term success by assisting policyowners and regulators by reviewing and responding to complaints. You will fill a role that sits on a small team in the Enterprise Compliance division. You will work closely with your management and colleagues to help provide a work environment to solicit feedback and consistency when handling complaints. How you will make an impact: Under guidance and collaboration with management and the team, provide a timely review of all assigned complaints Adhere to company and department procedures while seeking creative, effective and fair resolutions to complex situations. Provide consultation and support to internal departments supporting the LID, RSD, ID, and WBD divisions which includes assisting with documentation of complex service issues. Recognize and escalate potential issues and trends to management’s attention, providing suggested resolution(s) when possible. Conduct miscellaneous compliance assignments and projects as necessary. The experience you will bring: 5+ Years of experience in life and/or annuity products. Note - candidates with less experience will still be considered at a potentially lower market band. Candidate must possess excellent writing skills, problem solving capabilities, and solid communication skills. Candidate must be detailed orientated and provide analytical reviews. Candidate must be able to multi-task and coordinate with multiple business partners. What will make you stand out: Current knowledge or the ability to quickly learn our internal administrative and workflow systems. This includes but is not limited to Cyberlife, VASE, PPT, AWD, FAST, Vantage, FileNet. Series 6/7 License #LI-TB1 You belong at Pacific Life At Pacific Life we are committed to a culture of belonging, a space where all employees are empowered to be authentic. One way we cultivate an inclusive culture is through our employee connection groups. The purpose of these employee-led groups is to offer a place to build community, connection, camaraderie, and a sense of belonging. Each group can be active in education, advocacy, recruitment, and community building throughout our organization. Learn more about our employee connection groups at www.pacificlife.com. Want to learn more about life at Pacific Life? Take an inside look at our company culture: Instagram.com/lifeatpacificlife. Base Pay Range: The base pay range noted represents the company’s good faith minimum and maximum range for this role at the time of posting. The actual compensation offered to a candidate will be dependent upon several factors, including but not limited to experience, qualifications and geographic location. Also, most employees are eligible for additional incentive pay. $103,140.00 - $126,060.00 Your Benefits Start Day 1 Your wellbeing is important to Pacific Life, and we’re committed to providing you with flexible benefits that you can tailor to meet your needs. Whether you are focusing on your physical, financial, emotional, or social wellbeing, we’ve got you covered. Prioritization of your health and well-being including Medical, Dental, Vision, and Wellbeing Reimbursement Account that can be used on yourself or your eligible dependents Generous paid time off options including: Paid Time Off, Holiday Schedules, and Financial Planning Time Off Paid Parental Leave as well as an Adoption Assistance Program Competitive 401k savings plan with company match and an additional contribution regardless of participation You Can Be Who You Are We are committed to a culture of diversity and inclusion that embraces the authenticity of all employees, partners and communities. We support all employees to thrive and achieve their fullest potential.

Requirements

• 5+ Years of experience in life and/or annuity products. Note - candidates with less experience will still be considered at a potentially lower market band.
• Candidate must possess excellent writing skills, problem solving capabilities, and solid communication skills.
• Candidate must be detailed orientated and provide analytical reviews.
• Candidate must be able to multi-task and coordinate with multiple business partners.

Nice To Haves

• Current knowledge or the ability to quickly learn our internal administrative and workflow systems. This includes but is not limited to Cyberlife, VASE, PPT, AWD, FAST, Vantage, FileNet.
• Series 6/7 License

Responsibilities

• Under guidance and collaboration with management and the team, provide a timely review of all assigned complaints
• Adhere to company and department procedures while seeking creative, effective and fair resolutions to complex situations.
• Provide consultation and support to internal departments supporting the LID, RSD, ID, and WBD divisions which includes assisting with documentation of complex service issues.
• Recognize and escalate potential issues and trends to management’s attention, providing suggested resolution(s) when possible.
• Conduct miscellaneous compliance assignments and projects as necessary.

Benefits

• Prioritization of your health and well-being including Medical, Dental, Vision, and Wellbeing Reimbursement Account that can be used on yourself or your eligible dependents
• Generous paid time off options including: Paid Time Off, Holiday Schedules, and Financial Planning Time Off
• Paid Parental Leave as well as an Adoption Assistance Program
• Competitive 401k savings plan with company match and an additional contribution regardless of participation

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees